Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abraham Arellanes

North Aurora,IL

Summary

Service Advisor with a strong work ethic and excellent communication skills. Proven ability to enhance customer satisfaction through effective service recommendations and vehicle assessments. Bilingual in Spanish, I excel in building client rapport and optimizing service workflows to ensure timely repairs and exceptional service experiences.

Overview

14
14
years of professional experience

Work History

Service Advisor

Ron Tirapelli Ford
Shorewood, IL
11.2022 - Current
  • Assisted customers with vehicle inquiries and service recommendations. Coordinated service appointments to optimize workflow and customer satisfaction. Maintained accurate service records using dealership management software.Collaborated with technicians to ensure timely completion of repairs and services. I've supported day-to-day operations from customer intake to job completion. I've handled write-ups, coordinated with technicians, and kept customers informed throughout the service process.

School Bus Driver

St Charles School District 303
St Charles, IL
07.2021 - 11.2022

Transporting children from home to school in school to home. And taking them on trips

Service Advisor

Gerald Hyundai
North Aurora, IL
02.2017 - 06.2021
  • Assisted customers with vehicle inquiries and service recommendations. Coordinated service appointments to optimize workflow and customer satisfaction. Maintained accurate service records using dealership management software.Collaborated with technicians to ensure timely completion of repairs and services. I've also supported day-to-day operations from customer intake to job completion. I've handled write-ups, coordinated with technicians, and kept customers informed throughout the service process.

Express Service Advisor

Al Piemonte Chevy
East Dundee Il
08.2016 - 02.2017
  • Assisted customers with vehicle inquiries and service recommendations. Coordinated service appointments to optimize workflow and customer satisfaction. Maintained accurate service records using dealership management software. Collaborated with technicians to ensure timely completion of repairs and services.

Express Lane Advisor

Riverfront Cdjr
North Aurora, IL
05.2013 - 08.2016
  • Assisted customers with vehicle inquiries and service recommendations. Coordinated service appointments to optimize workflow and customer satisfaction. Maintained accurate service records using dealership management software. Collaborated with technicians to ensure timely completion of repairs and services.

Motor Transport Operator

US Army Reserve
Elwood, IL
12.2011 - 12.2020

Transporting troops and goods to and from the battlefield

Education

High School Diploma - Automotive Technology

West Aurora High School
Aurora, IL
05.2011

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Client rapport
  • Bilingual
  • Fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Service Advisor

Ron Tirapelli Ford
11.2022 - Current

School Bus Driver

St Charles School District 303
07.2021 - 11.2022

Service Advisor

Gerald Hyundai
02.2017 - 06.2021

Express Service Advisor

Al Piemonte Chevy
08.2016 - 02.2017

Express Lane Advisor

Riverfront Cdjr
05.2013 - 08.2016

Motor Transport Operator

US Army Reserve
12.2011 - 12.2020

High School Diploma - Automotive Technology

West Aurora High School
Abraham Arellanes