Summary
Work History
Education
Skills
Websites
References
Timeline
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ABRAHAM ASAFO ADJEI

Edmonton

Summary

IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.

Work History

IT SPECIALIST

Willow Employment & Training Center Inc
Calgery, Canada
05 2023 - Current
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Secured sensitive data by establishing robust cybersecurity measures and protocols.

IT Field Support Technician

Great River Financial Services Inc
Vancouver, BC, Canada
05 2025 - 02 2026
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
  • Enhanced system performance by troubleshooting and repairing hardware issues.

IT Technician

Lenovo
Edmonton
01 2025 - 01 2026
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Resolved challenging technical issues through methodical troubleshooting steps and root cause analysis techniques applied to faulty hardware components or connections.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Assisted in the successful completion of various IT projects through proficient installation and configuration of new hardware components.

SIGNAGE PRODUCTION ASSISTANT

Modulex
Edmonton, AB, Canada
07 2021 - 12 2024
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Supported on-time project completion by effectively prioritizing tasks and managing workflow.
  • Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.

IT Support Engineer

Universal Shipping Company Ltd
Tema
05 2018 - 05 2021
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

Education

Hardware Concepts (Installation & Configuration) -

Zycco College
01.2019

Software Engineer -

IPMC College
01.2018

Computer Science -

University of Ghana (Legon)
01.2017

Skills

  • Help Desk Support
  • End-User Support
  • Imaging
  • Device Enrollment
  • Microsoft Office
  • Troubleshooting
  • Windows
  • SLA
  • Hardware Break/Fix
  • Software Break/Fix
  • Asset Management
  • ITIL
  • CRM Proficiency
  • Computer Proficiency
  • Wordpress
  • Javascript
  • PHP
  • Web Development
  • Web Designing
  • Database
  • IMAC (Install, Move, Add and Change)
  • TCP/IP
  • Adobe Creative Suite
  • Network Engineering
  • Graphic Design
  • Signage Production/Installation
  • Organization & Time Management
  • Verbal and Written Communication
  • Customer Service
  • Social Listing
  • Flexible and Adaptability
  • Problem-Solving
  • Physically Fit
  • Logistics
  • Material Handling
  • Attention to details
  • Time management

Websites

References

  • Rebecca May (Willow Employmen and Training Center) - 306 700 3666
  • Gopal (Great River Financial Services - 778 680 1963
  • Karla (Modulex) - 780 918 0626

Timeline

IT SPECIALIST

Willow Employment & Training Center Inc
05 2023 - Current

IT Field Support Technician

Great River Financial Services Inc
05 2025 - 02 2026

IT Technician

Lenovo
01 2025 - 01 2026

SIGNAGE PRODUCTION ASSISTANT

Modulex
07 2021 - 12 2024

IT Support Engineer

Universal Shipping Company Ltd
05 2018 - 05 2021

Hardware Concepts (Installation & Configuration) -

Zycco College

Software Engineer -

IPMC College

Computer Science -

University of Ghana (Legon)

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ABRAHAM ASAFO ADJEI