Abraham Assefa Jr
Dallas
Summary
Dynamic Assistant Store Manager with a proven track record at 7-eleven, excelling in customer experience enhancement and loss prevention strategies. Spearheaded sales growth initiatives and team leadership, significantly improving store performance and customer satisfaction. Expert in inventory control and staff management, adept at fostering a secure, welcoming environment for both customers and employees.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
7-eleven
09.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Diesel Mechanic
International Warehouse
09.2009 - 10.2011
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
Education
High School Diploma -
Berne Academy
Lancaster, TX05-2004
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Customer service management
- Stock management
- Hiring and training
- Staff management
- Pricing and markdowns
- Loss prevention
- Sales growth
- Stock rotations
- Order management
- Flexible schedule
- Cost control
- Vendor management
- New hire training
- Team leadership
- Goal setting
Certification
- [State] Driver's License
- Advanced Communication and Negotiation Skills Certificate – Coursera and various universities.
- Diesel Fuel Systems Tech certification- National Institute for Automotive Service Excellence(ASE).
- standup Forklift Certification
- ATI Inst. certification
- Fluid Power Specialist Certification – International Fluid Power Society (IFPS).
Languages
amharic
Limited Working
Timeline
Assistant Store Manager
7-eleven
09.2021 - Current
Diesel Mechanic
International Warehouse
09.2009 - 10.2011
High School Diploma -
Berne Academy