Abraham Badakian
Encino,USA
Summary
Top-performing Graduate Gemologist and luxury sales specialist with a strong background in fine jewelry, bespoke design, and haute horlogerie. Proven expertise in high-value clienteling, private sales presentations, and delivering exceptional customer experiences for prestigious heritage brands. Combines deep technical gemological knowledge with refined sales strategies and operational insight, seeking to leverage a passion for craftsmanship and client engagement to drive growth within an elite jewel house
Overview
1
1
Certification
16
16
years of professional experience
Work History
Sales Associate
BVLGARI
Los Angeles, California
01.2026 - Current
- Hosted/Assisted customers in selecting luxury items and provided product knowledge and exceptional service.
- Maintained store presentation and ensured merchandise was up to display standard.
- Achieved over $1,000,000 in sales during 1st 6 months, surpassing all other sales associates.
- Selected as timepiece ambassador of boutique during first 3 months of hire, achieving 20% overall increase in store timepiece and leather good sales.
- Building customer database and achieving multiple high value appointment sales with CRM.
- Assisting high value clientele acquire luxury jewelry items with sales ceremony and brand history.
- Participated in inventory management and stock replenishment activities.
- Developed strong relationships with clients to encourage repeat business.
- Performed cashier duties such as accepting payments in cash, credit cards, digital payments, and issuing invoices.
- Confirmed and activated item warranties.
- Worked with fellow sales team members to achieve group targets.
Operations Manager
COLLEZIONI MURANO – FINE SILVER ITALIAN JEWELRY
09.2018 - Current
- Entered inventory data into software, set retail and wholesale pricing, and managed packaging.
- Collaborated with developers to create and launch distinct wholesale and retail websites.
- Managed design and order operations in partnership with foreign factories.
- Forged alliances with buyers from both large department stores and small boutiques to promote brand and jewelry.
- Facilitated inter-state trade events throughout the year to enhance networking and drive sales.
- Created and managed pipeline to identify and engage potential clients.
- Managed packaging and shipping of products from online sales and boutique store orders internationally.
- Designed campaigns to effectively reach and engage specific audience segments, driving traffic and sales.
Sales Associate/ Project Manager
M.M. JEWELERS – ESTATE & FINE JEWEL HOUSE
- Current
- Presented jewelry collections to clients with unmatched professionalism.
- Processed high-value transactions with precision.
- Designed and crafted bespoke jewelry pieces tailored to client specifications.
- Directed manufacturing operations to ensure adherence to quality benchmarks.
- Utilized social media strategies to enhance sales performance.
- Coordinated private jewelry presentations for distinguished customers.
Home Loans Agent
BANK OF AMERICA – HOME LOANS
04.2010 - 07.2013
- Qualified homeowners for modification services to ensure retention of their homes.
- Consistently achieved low average call handle time, boosting units and balances impacted.
- Executed servicing strategies for Government loans, covering early and late-stage delinquencies.
- Facilitated weekly evaluations by collecting data from team members to identify strongpoints, weak points, and establish new goals.
- Supported team in achieving higher monthly production targets.
Finance Manager/Call Center Manager
EQUISOLAR – SOLAR PANEL COMPANY
09.2013
- Led team of 8-12 associates to engage potential clients.
- Managed direct interactions with financiers to secure solar panel financing for homeowners.
- Implemented secure protocols for managing sensitive customer data.
- Created systematic approach for daily client follow-ups to boost solar engagement.
- Ensured compliance by auditing employee timesheets weekly.
- Organized weekly sessions with diverse teams to explore changes in policies and sales approaches.
- Facilitated discussions with upper management to evaluate sales and customer satisfaction metrics.
- Facilitated direct interactions at public gatherings to expand company outreach.
- Led hiring, disciplinary, and termination interviews.
Education
Bachelor Degree - Business Finance
CALIFORNIA STATE UNIVERSITY OF NORTHRIDGE
Northridge, CAGraduate Gemologist - Gemology
Gemological Institute of America
Carlsbad, CASkills
- Project Management
- Report Preparation
- General Office Skills
- Computer Savvy
- Marketing & Sales
- Payment Processing
- Direct & Phone Sales
- Front-Office Operations
- Luxury Ceremonies
- Enhanced Customer Experience
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Customer relationship management
- Sales strategy development
- Inventory management
- Market analysis
- Networking skills
- Client engagement tactics
- Effective communication
- Attention to detail
- Product display management
Certification
GIA Colored Stone Essentials Certification
Profile
Motivated, business minded professional with experience in multiple backgrounds and businesses. Talent for quickly mastering technology– computer savvy. Diplomatic with professionals at all levels. Accustomed to handling sensitive, confidential records as well as handling large amounts of cash. Demonstrated history of producing units and balances impacted within goal driven environments. Able to produce accurate and timely reports. Demonstrated ability to thrive under pressure. Excellent team-building skills.
Languages
Armenian
Timeline
Sales Associate
BVLGARI
01.2026 - Current
Operations Manager
COLLEZIONI MURANO – FINE SILVER ITALIAN JEWELRY
09.2018 - Current
Finance Manager/Call Center Manager
EQUISOLAR – SOLAR PANEL COMPANY
09.2013
Home Loans Agent
BANK OF AMERICA – HOME LOANS
04.2010 - 07.2013
Sales Associate/ Project Manager
M.M. JEWELERS – ESTATE & FINE JEWEL HOUSE
- Current
Bachelor Degree - Business Finance
CALIFORNIA STATE UNIVERSITY OF NORTHRIDGE
Graduate Gemologist - Gemology
Gemological Institute of America