Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ABRAHAM BILGE

Houston

Summary

Dynamic Salesforce Senior Administrator/Developer with 7 years of dedicated experience on the Salesforce CRM platform and a strong hands-on development background, skilled in problem-solving and troubleshooting. Proficient in both back-end and front-end development and willing to adapt and learn new technologies. It has a proven track record of successfully implementing projects on the Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Education Cloud. Demonstrates ability to create user-friendly interfaces, integrate systems, and implement automation. Experienced professional in Agile Development and Scrum methodologies, ensuring effective delivery of projects by analyzing business requirements well. Passionate developer committed to providing innovative solutions by successfully combining declarative and programmatic approaches in dynamic Salesforce environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salesforce Senior Admin/ Developer

Solaris Energy Infrastructure
02.2022 - Current
  • Company Overview: https://www.solaris-energy.com/
  • Prioritized and cultivated a positive user support experience by taking initiative, resolving issues promptly, and seeking continuous feedback
  • Managed and worked the Salesforce support queue by triaging cases, answering end-user questions, fulfilling requests, and resolving incidents with a customer-first approach
  • Initiated or participated in face-to-face and virtual meetings to address customer concerns, gather feedback, and prioritize enhancements
  • Leveraged documentation, training, team knowledge, and vendor support to administer all team applications and platforms effectively
  • Automated business scenarios using various methods, including Apex Classes, Triggers, Flows, Validation Rules, and Reports to reduce manual tasks and drive user adoption across the Salesforce environment
  • Documented processes, policies, application configurations, and user help materials to provide full-cycle administration and training support, adhering to industry best practices
  • Integrated Salesforce with external systems through REST APIs, ensuring data accuracy across various platforms while maintaining clear records
  • Developed Apex classes and triggers to address various business requirements, ensuring code quality and system integrity through rigorous testing and deployment practices
  • Conducted code reviews of Apex Classes and Triggers, providing feedback based on best practices, and refactored existing Apex classes and triggers to correct errors and improve overall performance
  • Supported deployment and post-implementation testing/validation of configuration changes and releases, utilizing both automated and manual testing methodologies
  • Developed and executed test plans and cases for Salesforce applications, identifying, analyzing, and documenting defects and inconsistencies
  • Designed, developed, and maintained Salesforce CPQ solutions, including product bundles, pricing rules, approval workflows, and validation rules, to support new requests and process improvements
  • Gained experience in debugging flows and Apex classes, actively participating in the Agile development process with a team of Salesforce professionals
  • Conducted routine security and process audits, demonstrating proficiency in SOC II and other compliance frameworks while mentoring junior staff to foster knowledge sharing
  • Monitored the release cycle to detect issues and implement continuous improvements in the release process
  • Coordinated the release schedule and resources while considering third-party applications and defective backlogs
  • Experienced in web technologies, including HTML, XML, CSS, and JavaScript, to enhance user experience and systems requirements, ensuring the team meets user requirements effectively
  • Provided heavy customer support by resolving tickets, hosting face-to-face meetings with directors, and handling Salesforce administration, data loads, and configuration
  • Implemented and supported Salesforce solutions for large-scale user bases (300+ users), ensuring high performance and usability
  • Assisted in monitoring data quality and integrity while executing data migration and cleansing projects
  • Took initiative to streamline support processes, reduce delivery time, and improve customer satisfaction through automation and increased self-service capabilities
  • Collaborated effectively with internal teams, focusing on user experience and delivering clear, practical solutions to stakeholders
  • Owned and resolved Salesforce system issues and outages with a 24/7 commitment to operational stability

Salesforce Admin/ Developer

HPS (Harmony Public School)
08.2017 - 02.2022
  • Company Overview: https://www.harmonytx.org/
  • Utilized Salesforce Sales/Service Clouds to develop customized solutions, enhancing critical business functions and meeting organizational goals
  • Collaborated with cross-functional teams to integrate Snowflake with existing Salesforce data systems, ensuring seamless data flow between platforms and enhancing data accessibility for analysis
  • Designed and managed data pipelines using Snowflake, improving data ingestion processes and transforming raw data into useful insights that informed business decisions with Analytic Studio and Data Manager
  • Leveraged Salesforce Data Manager tools to maintain data quality and integrity, implementing best practices for data governance and ensuring compliance with organizational standards
  • Implemented workflows, process builders, flows, and triggers to satisfy complex business logic requirements
  • Developed and maintained Apex classes, SOQL, and Lightning Web Components (LWC) for various Salesforce implementations
  • Experienced in SF Education cloud
  • Managed configurations, including custom objects, fields, page layouts, and security settings to optimize Salesforce usability and performance
  • Developed dynamic forms, dynamic actions, page layouts, and lightning record pages
  • Utilized various Salesforce features, including background jobs, flows, approval processes, web-to-lead, custom objects, fields, reports, dashboards, and inbound/outbound integrations

Education

Master of Education - Bachelor of Business Administration

North American University
Houston, TX
01.2016

Skills

  • Salesforce Development: Apex Apex Classes Apex Triggers Async Apex Invocable Apex Dynamic Apex Apex-based Unit Testing SOQL DML Salesforce REST API Web Services
  • Web Technologies: HTML CSS JavaScript Salesforce Lightning Design System Lightning Web Components (LWC)
  • Automation & Flows: Workflow Process Builder Validation Rules Flows Record Triggered Flows Auto-launched Flows Scheduled Flows Approval Process
  • Data Management: SQL Data Management Data Model Sharing Model Reports and Dashboards Data Migration Tools: Data Loader Data Import Wizard Salesforce Inspector Snowflake Analytic Studio
  • Development Environments & Tools: Release Management Copado Developer Console Visual Studio Code (VS Code) Postman Change Sets SFDX CLI
  • Project Management & Collaboration Tools: Jira Trello Lucidchart Slack Jira Confluence Version Control & Collaboration: Git GitHub Salesforce Technologies: ServiceMax DataGuide Salesforce CPQ Gainsight Salesforce DX (SFDX) CI/CD Technologies REST API/JSON Code Builder DocuSign Other Tools: Postman Workbench Jitterbit Test Sigma

Certification

  • Salesforce Administrator
  • Salesforce Platform Developer I
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Business Analyst

Timeline

Salesforce Senior Admin/ Developer

Solaris Energy Infrastructure
02.2022 - Current

Salesforce Admin/ Developer

HPS (Harmony Public School)
08.2017 - 02.2022

Master of Education - Bachelor of Business Administration

North American University

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