Abraham Cano
Salinas,CA
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Summary
Goal-oriented leader with experience supervising shifts, training new employees, and supporting smooth front-line operations. Strong in staff education, process improvement, and customer service. Ready to contribute to efficient workflow, reliable service, and a positive team environment.
Work History
Supervisor
Fosters Freeze
05.2023 - Current
- Supervised daily shift operations, ensuring consistent service, cleanliness, and food quality standards.
- Coordinated employee schedules, break coverage, and task assignments to maintain efficient workflow.
- Trained new team members on POS procedures, food preparation, and customer service expectations.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Sent employees on their breaks
- Called employees in to work when someone called out
Cashier
Chinese Express
02.2022 - 12.2023
- Handled cash, card, and mobile payments while balancing register contents.
- Processed customer orders accurately at register and supported smooth checkout flow.
- Greeted guests professionally and resolved basic order or payment questions.
- Communicated order details to kitchen staff to ensure timely preparation.
- Maintained clean, organized front counter and dining area throughout shifts.
- Operated cash register to record transactions accurately and efficiently.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Learning For Like Charter School
Marina, CASkills
- Customer service
- Staff management
- Staff training
- Training and mentoring
- Process improvement
- Workflow management
- Inventory control
- Goal oriented
- Team building
- Strategic planning
- Verbal and written communication
- Customer engagement
- Good judgment
Certification
CPR
Food handlers
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Supervisor
Fosters Freeze
05.2023 - Current
Cashier
Chinese Express
02.2022 - 12.2023
High School Diploma -
Learning For Like Charter School