Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abraham Castro

Somerton,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements.

Overview

24
24
years of professional experience

Work History

Slot Attendant

Quechan Casino Resort
03.2021 - Current
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Set up new loyalty memberships and updated existing accounts.
  • Repaired problems and maintained machines in good working order.

Forklift Operator

Fisher Industry
01.2019 - 02.2023
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Field Artillery Cannon Crewmember

Trax International
07.2013 - 07.2020
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Communicated over wire and radio and identified strategic target locations.
  • Managed receipt, storage and issue of ammunition equipment and processes.
  • Operated self-propelled howitzers and ammunition trucks safely.
  • Maintained complete accountability during redeployment of sensitive communication equipment.
  • Coordinated and distributed training schedules and filed administrative paperwork.
  • Determined elevation and grid azimuths with maps and map overlays.
  • Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
  • Supported infantry and tank units with howitzer cannons during combat and played crucial roles in battlefield success.
  • Constructed field expedient firing aids for infantry weapons.

Count Team Member

Paradise Casinos
08.2001 - 10.2012
  • Handled money, ticket and chips exchanges for customers.
  • Audited money drawers and hand or machine-counted large cash values.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Oversaw casino floor activity to foster efficient service and maintain guest safety.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.

Education

Diploma - General Studies

Cibola High School
Yuma, AZ
05.2002

Skills

  • Issuing Change
  • Recordkeeping Skills
  • Repairing Machines
  • Accurate Money Handling
  • Troubleshooting Systems
  • Customer Service
  • Equipment Maintenance
  • Customer Relationship Management
  • Cash Handling
  • Security Monitoring
  • Mechanical Troubleshooting

Languages

Spanish
Native or Bilingual

Timeline

Slot Attendant

Quechan Casino Resort
03.2021 - Current

Forklift Operator

Fisher Industry
01.2019 - 02.2023

Field Artillery Cannon Crewmember

Trax International
07.2013 - 07.2020

Count Team Member

Paradise Casinos
08.2001 - 10.2012

Diploma - General Studies

Cibola High School