Abraham Cervantes
Houston
Summary
Proven Account Executive at Comcast, Xfinity, adept in client relationship building and pipeline management. Enhanced customer loyalty and exceeded sales targets through innovative strategies, contributing to significant account growth. Skilled in account management and customer service, consistently achieving and surpassing sales quotas.
Overview
8
8
years of professional experience
Work History
Account Executive 2, Indirect Channel Sales - ABBR
Comcast, Xfinity
07.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Retail Assistant Store Manager
Comcast, Xfinity
12.2019 - 07.2023
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Provided training and guidance to new staff, ensuring high level of service quality.
Retail Sales Professional
Comcast, Xfinity
12.2016 - 12.2019
- Maximized customer satisfaction through providing excellent service and addressing concerns promptly.
- Assisted in opening and closing procedures, ensuring a smooth transition between shifts and proper security measures were followed.
- Developed lasting customer relationships by offering personalized shopping experiences tailored to individual preferences.
- Increased sales by effectively engaging with customers and showcasing the best products for their needs.
- Contributed to store profitability by consistently meeting and exceeding sales targets.
Education
High School Diploma -
Sterling High School
Houston, TX05.2006
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Customer Service
- Sales Quota Achievement
- Customer Relationships
- Sales Strategies
- Strong relationships
- Goals and performance
Timeline
Account Executive 2, Indirect Channel Sales - ABBR
Comcast, Xfinity
07.2023 - Current
Retail Assistant Store Manager
Comcast, Xfinity
12.2019 - 07.2023
Retail Sales Professional
Comcast, Xfinity
12.2016 - 12.2019
High School Diploma -
Sterling High School