Abraham Chaalan

• Ensure that our clients receive exceptional customer service and their loan accounts are managed efficiently, assist clients in making payments towards their loans, adding escrow accounts, and resolving issues related to their insurance policies.
• Well-versed in loan processing procedures and have experience in handling loan modifications, refinances, and payments. I am detail-oriented and have excellent communication skills, which helps me to provide clear information and guidance to our clients.
• Using loan servicing software and can navigate complex loan structures with ease. Overall, my role as a Servicing Specialist is critical in maintaining positive relationships with our clients and ensuring the smooth operation of our loan servicing department.

Responsibilities:
- Greet customers with a friendly and approachable demeanor, ensuring their needs are addressed promptly and professionally
- Assist customers in activating new phones, guiding them through the setup process, and transferring data if necessary
- Diagnose and troubleshoot phone issues, offering appropriate solutions based on customer needs and preferences
- Provide accurate and detailed product information to customers, helping them make informed purchase decisions
- Recommend and sell phone accessories that enhance the customer experience and meet their specific requirements
- Process customer payments accurately, ensuring all transactions are completed efficiently and adhering to store policies
- Maintain a clean and organized store environment, including restocking merchandise and arranging displays attractively
- Stay up-to-date with the latest phone models, features, and industry trends to better assist customers and provide relevant recommendations
- Actively engage in upselling and cross-selling techniques to maximize sales revenue and meet individual and store targets
- Collaborate with team members to achieve store goals, contributing to a positive and cooperative work environment