Carla Corr

Tempe,AZ

Summary

Detail-oriented team player with strong organizational skills. Successful at managing multiple priorities with high degree of accuracy all with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adapts well to changing environments.

Overview

years of professional experience

Work History

Executive Servicing Communication Specialist

Rocket Mortgage

Phoenix, AZ

06.2020 - 08.2023

Provided administrative support to senior team leaders.
Answered client queries and complaints to provide strong customer service.
Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
Facilitated training and development for peers.
Promoted from Communication Specialist to Senior and then to Executive. Awarded MVP in Client Servicing in 2022 and nominated again in 2023.
Continuously rated highest positive client experience in feedback surveys.
Maintained Tier 1 status. Promotion/bonus level.

Server Manager

Stone And Vine Urban Italian

Chandler, AZ

08.2015 - 03.2020

Trained servers on order management, food service quality and how to build rapport with guests.
Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Associate of Arts - Psychology

Arizona State University

Tempe, AZ

05.2001

Skills

Managing Multiple Tasks
Communications Strategies
Peer Reviews
Leadership Communications

User Experience
Email Blasts
Informational Packets
Highly Motivated and Trustworthy

Timeline