Carla Corr
Tempe,AZ
Summary
Detail-oriented team player with strong organizational skills. Successful at managing multiple priorities with high degree of accuracy all with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adapts well to changing environments.
Overview
8
8
years of professional experience
Work History
Executive Servicing Communication Specialist
Rocket Mortgage
06.2020 - 08.2023
- Provided administrative support to senior team leaders.
- Answered client queries and complaints to provide strong customer service.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Facilitated training and development for peers.
- Promoted from Communication Specialist to Senior and then to Executive. Awarded MVP in Client Servicing in 2022 and nominated again in 2023.
- Continuously rated highest positive client experience in feedback surveys.
- Maintained Tier 1 status. Promotion/bonus level.
Server Manager
Stone And Vine Urban Italian
08.2015 - 03.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Associate of Arts - Psychology
Arizona State University
Tempe, AZ05.2001
Skills
- Managing Multiple Tasks
- Communications Strategies
- Peer Reviews
- Leadership Communications
- User Experience
- Email Blasts
- Informational Packets
- Highly Motivated and Trustworthy
Timeline
Executive Servicing Communication Specialist
Rocket Mortgage
06.2020 - 08.2023
Server Manager
Stone And Vine Urban Italian
08.2015 - 03.2020
Associate of Arts - Psychology
Arizona State University
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