Summary
Overview
Work History
Education
Skills
Timeline
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Abraham Cherenfant

Coral Springs ,FL

Summary

A First-rate professional with 10 years of experience offering outstanding customer service, managerial, and operational support at various levels. Also exceptional skills and knowledge in security, sales, shipping and receiving.

Overview

10
10
years of professional experience

Work History

Courier

Fedex Express
Pompano Beach, FL
11.2021 - Current
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Drove safely at all times to avoid accidents and harm.
  • Reported suspected mechanical issues quickly to supervisor for remediation.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Followed company policies and procedures during shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.

Manager

Piercing Pagoda Of Zale
Sunrise, FL
01.2020 - 11.2022
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Monitored security to protect employees, customers and property.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Warehouse Manager

Dicks Sporing Goods
Coral Springs, FL
08.2017 - 03.2020
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Conducted inventory audits with 100% accuracy following company procedures.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Customer Service Associate

Safe Haven ADT
Fort Lauderdale, FL
07.2015 - 10.2017
  • Developed and actualized customer service initiatives to decrease wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Offered basic technical support for clients on wide range of company products.
  • Resolved concerns with products or services to help with retention and drive sales.

Loss Prevention Lead

Ross Dress For Less
Coral Springs, FL
04.2014 - 11.2015
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Participated in staff meetings, special events and professional development activities.
  • Identified violators and escorted departing personnel to guard against theft of property.

Education

Diploma - General Studies

Coral Springs High School
Coral Springs, FL
05.2014

Skills

  • Attention to confidentiality
  • Performance improvement
  • Record Keeping
  • Time management
  • Sales
  • Inbound and Outbound Calling
  • Product Knowledge
  • De-escalation techniques
  • Surveillance
  • Verbal and written communication
  • Emergency Response
  • Crime Prevention
  • Safety and security
  • Sales and Marketing
  • Staff Management
  • Policies and procedures
  • Improvement initiatives
  • Business planning
  • Operations management
  • Key Performance Indicators
  • Schedule optimization

Timeline

Courier

Fedex Express
11.2021 - Current

Manager

Piercing Pagoda Of Zale
01.2020 - 11.2022

Warehouse Manager

Dicks Sporing Goods
08.2017 - 03.2020

Customer Service Associate

Safe Haven ADT
07.2015 - 10.2017

Loss Prevention Lead

Ross Dress For Less
04.2014 - 11.2015

Diploma - General Studies

Coral Springs High School

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