Abraham De La Cruz
McAllen
Summary
Detail-oriented Texas Works Advisor with 8+ years of experience in human services and healthcare management. Proven track record in operational support, team coordination, and conducting presentations, enhancing communication and efficiency within diverse teams. Skilled in utilizing various eligibility systems and Microsoft Office applications. Strong background in customer service and hospitality, fostering positive relationships to ensure client satisfaction. Bilingual in English and Spanish, enhancing outreach and engagement in diverse communities. Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Texas Works Advisor
Access and Eligibility Services
McAllen
10.2015 - 02.2025
Utilized various eligibility systems and Microsoft Office applications to enhance operational efficiency.
- Fostered positive relationships in customer service and hospitality, ensuring client satisfaction.
- Bilingual in English and Spanish, improving outreach within diverse communities.
- Conducted TEAMS meetings with peers and upper management to facilitate effective communication.
- Provided operational support in HR by screening applications and administering tests for new hires.
- Maintained strong relationships with patients by resolving issues and responding promptly to inquiries.
- Analyzed organizational data to identify areas for improvement and developed strategies for resolution.
- Monitored client progress, updated case files, and guided transitions to independent living.
Education
Patient Care - Nursing Education
South Texas College
McAllen, TX12-2001
Certificate of Technical Studies - Nursing
South Texas College
McAllen, TX12-2000
Skills
- Great communication skills
- Conducting TEAMS meetings
- Texas Integrated Eligibility Redesign System
- Eligibility Workload Management System
- CAPPS
- Operational support in human resources
- Screening applications
- Completing documents for new hires
- Administering and scoring written tests
- Administering computer literacy tests
- Conducting in-person interviews
- Presenting information in person and via TEAMS
- Microsoft Word
- PowerPoint
- Word Document
- Copier
- Fax
- Microsoft Excel
- Bilingual communication
- Conflict resolution
- Customer service
- Team coordination
- Data entry
- Client advocacy
- Case management
- Eligibility determination
- Training development
- Presentation skills
- Problem solving
- Reliability
- De-escalation techniques
- Eligibility requirements
- Multitasking Abilities
- Time management
- Medical terminology
- Application review
- Employee training
- Professionalism
Affiliations
- Hobbies pursued for fun or relaxation, such as cooking, hiking, dancing, gardening, and coin-collecting.
- Sports clubs or societies
- Outdoor activities
- Technology-related activities
- Art
- Travel
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Texas Works Advisor
Access and Eligibility Services
10.2015 - 02.2025
Patient Care - Nursing Education
South Texas College
Certificate of Technical Studies - Nursing
South Texas College
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