Abraham De La Cruz

• responsible for mixing and serving both alcoholic and non-alcoholic beverages. This role includes managing bar inventory, ensuring the bar area remains clean and organized, and engaging with customers to provide a positive experience. Additionally, handle cash and card transactions (POS), checks IDs, and monitors customer behavior to promote responsible alcohol service.
• Mixed and served beverages to customers following established recipes.
• Assisted guests with drink selections and provided personalized service.
• Performed opening and closing duties including restocking supplies.
• Greeted customers and provided excellent customer service.
• Developed good working relationships with fellow employees through effective communication.

• Performs advanced (senior-level) administrative and supervisory eligibility program work. Work involves planning, developing, and implementing eligibility programs, and providing technical assistance and consultative services to program staff. Supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
• Oversees client financial eligibility activities, and plans, assigns, and supervises the work of assigned staff.
• Oversees special investigations and reviews.
• Oversees, manages, and monitors staff workloads to ensure effective and timely client services.
• Prepares management reports, analyses, productivity studies, and other correspondence related to program activities.
• Plans, implements, coordinates, and monitors service delivery.
• Provides guidance to employees in handling difficult or complex problems in assigned program areas.
• Establishes unit goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and oversees program evaluation activities.
• Develops and implements program guidelines, procedures, policies, rules, and regulations, and monitors compliance with policies and procedures.
• Develops and implements techniques for evaluating programs.
• Prepare and conduct seminars and presentations for citizens, clients, staff, management, or elected officials.
• Supervises the work of others.

Utilized various eligibility systems and Microsoft Office applications to enhance operational efficiency.

• Fostered positive relationships in customer service and hospitality, ensuring client satisfaction.
• Bilingual in English and Spanish, improving outreach within diverse communities.
• Conducted TEAMS meetings with peers and upper management to facilitate effective communication.
• Provided operational support in HR by screening applications and administering tests for new hires.
• Maintained strong relationships with patients by resolving issues and responding promptly to inquiries.
• Analyzed organizational data to identify areas for improvement, and developed strategies for resolution.
• Monitored client progress, updated case files, and guided transitions to independent living.
• Provided advice and guidance to staff on work-related matters.
• Performed necessary research into potential candidates prior to hiring them into the organization.
• Developed strategies for resolving complex workplace issues.
• Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
• Reviewed job descriptions to ensure they accurately reflect current job roles and responsibilities.
• Analyzed organizational data to identify areas of improvement within the organization.
• Helped individuals address disabilities and put together career plans.
• Made referrals to utilize community resources for resident's needs.
• Consulted and collaborated with other professionals to provide continuity of patient-family care.
• Explained tax aspects and relevant regulations to clients.