Abraham Diaz-Torres
Katy
Summary
Experienced hospitality professional with a strong commitment to delivering exceptional customer service and satisfaction in a fast-paced environment. Proven track record of success in meeting and exceeding customer needs through effective teamwork and adaptability. Efficiently manages multiple tasks, addresses customer inquiries, and maintains a clean and organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills. Ready to leverage expertise to contribute to the success of a dynamic organization.
Overview
24
24
years of professional experience
Work History
Server
Local Table
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Manager/Customer Service Associate
Sparkling Image Car Wash
06.2016 - 03.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Associate
Mister Carwash
11.2014 - 06.2016
- Promptly acknowledge customers and present options based on customers expressed needs
- Properly invoice customers based on the services performed
- Provide world class customer service by consistently exceeding established performance goals and standards
- Accurately process service tickets and balance cash drawers at the completion of each shift
Area Manager/Manager
Great Wraps
10.2011 - 11.2014
- Company Overview: Fast food restaurant
- Provide excellent customer service to all customers
- Go to the different locations training employees and managers
- Making sure everything was done according to the company standard
- Fast food restaurant
Assistant Manager/Bartender/Server
Escalante’s Mexican restaurant
03.2006 - 10.2011
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Train and coach staff on guest service principles and practices
- Maintain restaurant’s inventory
- Estimate food and beverage coast
- Implement new company policies and procedures by developing plans and instructing staff
Assistant Manager/Bartender/Server
Red Onion Café
10.2000 - 02.2006
- Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Ensure positive guest service in all area
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied guest to returning guest
Education
Marque Learning Center
Houston, TexasHigh School -
Stafford High School
Houston, TexasHouston Community College
Houston, TexasSkills
- Great organizational and communication skill
- Microsoft Office
- Exceptional customer service
- Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Server
Local Table
03.2020 - Current
Assistant Manager/Customer Service Associate
Sparkling Image Car Wash
06.2016 - 03.2020
Customer Service Associate
Mister Carwash
11.2014 - 06.2016
Area Manager/Manager
Great Wraps
10.2011 - 11.2014
Assistant Manager/Bartender/Server
Escalante’s Mexican restaurant
03.2006 - 10.2011
Assistant Manager/Bartender/Server
Red Onion Café
10.2000 - 02.2006
High School -
Stafford High School
Houston Community College
Marque Learning Center
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