Abraham Duran
Tucson,AZ
Summary
Proven Security Officer at Casino Del Sol, adept in conflict de-escalation and bilingual communication, ensuring guest safety and compliance with security protocols. Excelled in training peers and enhancing security measures, leveraging superior customer service and report writing skills to maintain a secure, welcoming environment. Demonstrated critical thinking in high-pressure situations, contributing to a safer facility. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Security Officer
Casino Del Sol
09.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Highschool Diploma -
Sunnyside High School
Tucson, AZ05.2020
Skills
- Report Writing
- Superior customer service
- Physical Fitness
- Conflict de-escalation
- Conflict resolution techniques
- Bilingual
- Familiar with player tracking
- Familiar with bank operations
- Know bank locations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
Casino Del Sol
09.2020 - Current
Highschool Diploma -
Sunnyside High School