ABRAHAM JOSEPH
Leander,TX
Summary
Detail-oriented Software Engineer with hands-on experience in AI application development and Python projects. Skilled in Python, Git, and debugging, with a solid foundation in software engineering principles. Experience includes supporting autonomous vehicle technology and monitoring critical hospital systems. Focused on delivering innovative software solutions while enhancing expertise in video game development and interactive technologies.
Overview
7
7
years of professional experience
Work History
Telemetry Monitor Technician
St. David's Medical Center
Round Rock, USA
06.2025 - 05.2026
- Monitored continuous cardiac rhythms for hospitalized patients on telemetry, promptly identifying abnormal rhythm changes to enhance patient safety.
- Promptly communicated arrhythmias and critical cardiac events to nursing staff to support timely patient care.
- Documented rhythm strips accurately while maintaining vigilant observation in a fast-paced hospital environment, ensuring timely interventions.
Cashier
H-E-B
Leander, USA
08.2024 - 06.2025
- Engaged with customers, providing tailored recommendations to enhance overall experience.
- Prepared and served beverages, ensuring quality control and maximizing customer satisfaction.
- Maintained clean, organized work environment, adhering to health and safety standards to promote customer well-being.
Software Fellowship
Headstarter AI
Remote
07.2024 - 01.2025
- Developed Python-based AI projects, applying troubleshooting and problem-solving skills in AI and automation.
- Integrated AI models for sentiment analysis and structured programming.
- Designed scalable standalone systems, applying software engineering principles.
- Utilized version control with Git and GitHub to collaborate effectively on projects.
- Enhanced technical skills through mentorship and hands-on project workflows.
Crew Member
JuiceLand
Austin, USA
10.2023 - 07.2024
- Achieved 200+ top-rated customer satisfaction reviews through outstanding service.
- Managed customer concerns in high-stress situations to maintain client satisfaction.
- Led customer interactions, resolved product concerns, and guided clients through solutions.
- Generated business through service excellence and relationship-building efforts.
- Delivered sales presentations and negotiated contracts to secure new clients.
- Built expertise in market trends and competitor offerings to optimize sales strategies.
Driverless Support Specialist
Cruise (via Adecco)
Austin, USA
08.2023 - 11.2023
- Delivered technical support for autonomous vehicle systems, enhancing operational safety.
- Facilitated troubleshooting for users via live chat and phone support, resolving issues efficiently.
- Partnered with internal teams to resolve complex technical issues, boosting customer satisfaction.
Certified Notary Signing Agent
Self-employed
Austin, Texas
12.2021 - 07.2023
- Conducted multiple signings daily, consistently meeting client deadlines and enhancing service reliability.
- Coordinated signing appointments for legal documents and transactions, ensuring smooth execution.
- Verified identities and ensured compliance with notary regulations.
- Streamlined notarization documentation preparation for clients, improving organization and accessibility.
- Educated clients on notary processes and guided them throughout transactions.
- Delivered exceptional customer service to enhance client satisfaction during appointments.
Sales Team Lead
Nusun
Walnut Creek, California
01.2021 - 11.2021
- Managed high-stress customer situations, contributing to revenue growth.
- Delivered exceptional service and built strong relationships to generate business.
- Trained team members on product knowledge and effective sales strategies.
- Assisted customers with product selection based on their needs, budget, and preferences.
- Resolved product concerns and guided clients to effective solutions during customer interactions.
Direct Sales Representative
Vivint Home Security and Automation
Pleasanton, California
04.2019 - 09.2020
- Delivered persuasive sales presentations and negotiated contracts, resulting in increased client engagement.
- Established strong client relationships to accurately assess security needs, leading to tailored solutions.
- Achieved over 200 top-rated customer satisfaction reviews through exceptional service.
- Developed expertise in market trends and competitor analysis to enhance sales strategies.
Education
Associate of Science Degree - Computer Science
AUSTIN COMMUNITY COLLEGE
Austin05-2029
High School Diploma -
ROUND ROCK HIGH SCHOOL
Round Rock, TX05-2018
Skills
- Service Desk
- Call Center
- Adaptability and flexibility
- Technical support
- Problem solving
- Attention to Detail
- Multitasking capacity
- Team collaboration
- Quick Learning
- Interpersonal & Communication
Timeline
Telemetry Monitor Technician
St. David's Medical Center
06.2025 - 05.2026
Cashier
H-E-B
08.2024 - 06.2025
Software Fellowship
Headstarter AI
07.2024 - 01.2025
Crew Member
JuiceLand
10.2023 - 07.2024
Driverless Support Specialist
Cruise (via Adecco)
08.2023 - 11.2023
Certified Notary Signing Agent
Self-employed
12.2021 - 07.2023
Sales Team Lead
Nusun
01.2021 - 11.2021
Direct Sales Representative
Vivint Home Security and Automation
04.2019 - 09.2020
Associate of Science Degree - Computer Science
AUSTIN COMMUNITY COLLEGE
High School Diploma -
ROUND ROCK HIGH SCHOOL