Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Abraham Lara Cruz

Fargo,North Dakota

Summary

Results-oriented retail operations professional with a proven track record of optimizing departmental compliance and efficiency. Skilled in fostering customer satisfaction, maintaining cleanliness standards, and promoting effective communication across teams. Holds a Bachelor of Science in Business Administration with a focus on business management and recently completed a Master of Business Administration certificate in digital marketing to further enhance expertise in the field.

Overview

3
3
years of professional experience

Work History

Senior Meat Slicer

SAM'S CLUB
10.2022 - Current
  • Prioritizes customer satisfaction by answering all customers questions, providing alternative options when necessary and provide any other customer service in order to enhance member experience.
  • Ensure cleanliness and organization of product coolers, contributing to an enjoyable shopping environment.
  • Effectively communicates with managers and supervisors to address issues and seek guidance.
  • Ensures compliance with company policies and procedures while handling products and addressing customer needs and concerns.
  • Rotate through various departments to gain comprehensive operational insights and to provide assistance as needed.
  • Increase production based on the provided forecast sales and productive planning.
  • Train new employees in the proper usage of slicing equipment, ensuring adherence to safety protocols.

Member Specialist (High school Intern)

SAM'S CLUB
06.2023 - 08.2023
  • Delivered exceptional member service by assisting with purchases, resolving issues, promoting Sam’s Club products, and supporting members with self-checkout transactions, returns, and refunds.
  • Maintained compliance and operational efficiency by organizing merchandise, monitoring shrink/damages, safeguarding assets, and ensuring adherence to company policies and safety standards.
  • Supported team development by assisting with training on company processes, new technologies, and program rollouts, while adapting to feedback and contributing to continuous improvement.
  • Developed an understanding in sales strategies for members in order to increase growth in memberships and sales revenue.

Gas Station Cashier

RAHNS OIL AND PROPANE INC
05.2022 - 08.2022
  • Developed strategies to attract members and promote loyalty memberships, enhancing sales opportunities.
  • Supervised associates to maintain a professional and positive customer service-oriented environment, ensuring smooth operations and a high function team.
  • Managed financial transactions and reconciled cash at closing, focused on financial accountability and reconciliation for myself and team my team members.

Education

Digital Marketing

North Dakota State University
Fargo, ND
05.2025

Bachelor of Science - Business Administration And Management

Minnesota State University Moorhead
Moorhead, MN
05.2024

Skills

  • Customer satisfaction
  • Effective communication
  • Operational insights
  • Team leadership
  • Financial accountability
  • Financial transactions
  • Cleanliness and organization
  • Compliance
  • Sales strategies
  • Supervisory skills
  • Conflict resolution
  • Problem-solving

Accomplishments

  • STUDENT ACADEMIC CONFERENCE CERTIFICATE, TIM DOWNS AND ARRICK JACKSON, 2024-04-01
  • SCHOLARLY ACHIEVEMENT 2024 DEAN’S LIST, Peter Sherman, 2024-05-01

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Member Specialist (High school Intern)

SAM'S CLUB
06.2023 - 08.2023

Senior Meat Slicer

SAM'S CLUB
10.2022 - Current

Gas Station Cashier

RAHNS OIL AND PROPANE INC
05.2022 - 08.2022

Digital Marketing

North Dakota State University

Bachelor of Science - Business Administration And Management

Minnesota State University Moorhead

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