Abraham Martinez Alvarado
Deming
Summary
Dynamic professional with extensive experience in customer service and retail operations. Proven track record in achieving sales targets and enhancing client relationships. Skilled in cash handling and financial advising, with a strong ability to mentor teams and resolve conflicts effectively. Committed to delivering exceptional service and driving results.
Overview
6
6
years of professional experience
Work History
Personal Banker
Wells Fargo, NA
06.2021 - Current
- Assisted customers with account inquiries and transactions to enhance service quality.
- Developed knowledge of banking products to advise clients on suitable options.
- Supported team in achieving branch goals through effective customer engagement.
Lead Sales Associate
Dollar General
03.2025 - Current
- Led team in achieving sales targets through effective merchandising and inventory management.
- Trained and mentored new associates on store policies and customer service standards.
- Processed and stocked merchandise in accordance with store standards.
Live Chat Agent
Discover Card
11.2019 - 03.2021
- Delivered exceptional customer service through live chat support, resolving inquiries efficiently.
- Resolved escalated customer issues, employing conflict resolution techniques to maintain positive relationships.
- Advised clients on financial products, services, and account management strategies to optimize their portfolios.
Education
Bachelor of Arts - Theater Arts
New Mexico State University
Las Cruces, NM05-2027
No Degree - Psychology
Grand Canyon University
Phoenix, AZHigh School Diploma -
Agua Fria High School
Avondale, AZ05-2016
Skills
- Customer service
- Retail store operations
- Cash handling
- Banking policies and procedures
- Financial advising and Services
- Loan structuring
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
Dollar General
03.2025 - Current
Personal Banker
Wells Fargo, NA
06.2021 - Current
Live Chat Agent
Discover Card
11.2019 - 03.2021
Bachelor of Arts - Theater Arts
New Mexico State University
No Degree - Psychology
Grand Canyon University
High School Diploma -
Agua Fria High School