Abraham Monge-Caldera
Albuquerque,NM
Summary
Seasoned professional with a robust background in law enforcement and security, demonstrated during tenure at the City of Albuquerque Police Department. Excelled in complex problem-solving and conflict de-escalation, enhancing public safety and fostering community trust. Fluent in Spanish, adept in emergency response, and committed to superior customer service.
Overview
6
6
years of professional experience
Work History
Security Officer
IPS
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Apprentice Electrician
Wilson Electric
05.2024 - 07.2024
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Police Officer
City of Albuquerque Police Department
03.2021 - 12.2023
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Provided testimony in court proceedings.
- Conducted searches of individuals, vehicles and premises.
- Monitored traffic violations, issuing citations as necessary.
Correctional Officer
Metropolitan Detention Center
03.2019 - 08.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
GED -
YDI INC
Albuquerque, NM04.2018
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Physical Fitness
- Emergency Response
- Complex Problem-Solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN SPANISH
Timeline
Security Officer
IPS
07.2024 - Current
Apprentice Electrician
Wilson Electric
05.2024 - 07.2024
Police Officer
City of Albuquerque Police Department
03.2021 - 12.2023
Correctional Officer
Metropolitan Detention Center
03.2019 - 08.2020
GED -
YDI INC
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