Abraham Nieto
Wellington,United States
Summary
Versatile paralegal and client service professional with a proven track record at Rhoads Law Group P.A., excelling in legal research and client relationship management. Demonstrated ability to enhance case preparation and streamline client services, achieving a 20% increase in case efficiency. Skilled in negotiation and Spanish-English translation, adept at leading teams to success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Trial & Case Management Paralegal
Rhoads Law Group P.A
West Palm Beach, United States
07.2023 - Current
- Assist attorneys with trial preparation, including organizing case files, exhibits, and trial binders
- Conduct legal research and draft pleadings, motions, and trial briefs
- Manage discovery processes, including document production, interrogatories, and depositions
- Coordinate witness preparation and schedule expert testimonies
- Attend trials and provide on-site support, including managing evidence and exhibits
- Analyze and summarize case files, depositions, and legal documents
- Utilize legal technology and trial presentation software to support case strategy
- Ensure compliance with court rules and deadlines while maintaining confidentiality
- Skills: Litigation support, case management, legal research, drafting pleadings, trial preparation, discovery process, trial presentation software, organizational skills
Legal Assistant
Abellon Law, P.A.
West Palm Beach, United States
01.2011 - 06.2023
- Managed client intakes, conducting signings in-office and at clients’ residences
- Served as a Spanish-English translator for mediations, depositions, and trials
- Assisted attorneys with legal research, document drafting, and case management
- Represented the firm at marketing events (concerts, weekly networking with doctors from Miami to Port Saint Lucie)
- Maintained case files, scheduled court hearings, mediations, and client meetings
- Communicated with clients, medical providers, and legal professionals to facilitate case progression
- Prepared and filed legal documents with courts and agencies
- Ensured compliance with legal regulations and firm policies
- Skills: Client intake, Spanish-English translation, legal document preparation, litigation support, case management, event coordination, court filing procedures, legal software proficiency
Senior Debt Recovery Specialist | Collections Manager
Universal Fidelity - NRA National Recovery Agency
Panama City
06.2006 - 12.2010
- Negotiated payment arrangements for major clients such as AMEX, St. Joseph Hospital, Extra Space Storage, and Kohl's.
- Team Leader: Promoted to train and mentor new hires in negotiation tactics, compliance, and customer service
- Collections Manager: Supervised a team of 25 collectors, managing accounts for BMG, Sony Music, and St. Joseph Hospital
- Analyzed financial data to tailor collection approaches, and improve efficiency.
- Ensured compliance with FDCPA, FCRA, CFPB regulations
- Developed performance tracking and incentive programs to drive team success
- Served as a liaison between clients and internal teams to resolve disputes
- Skills: Debt recovery, negotiation, team leadership, client relationship management, legal compliance, financial analysis, performance metrics, CRM software
Client Service Representative | Account Management Specialist
Sprint, Nextel
Panama City
02.2005 - 06.2006
- Managed inbound and outbound customer service calls, assisting with billing, technical support, and service modifications
- Conducted collections, negotiating payment plans and resolving past-due balances
- Assisted with account management, including plan upgrades, contract renewals, and device troubleshooting
- Educated customers on service plans, promotions, and billing structures
- Maintained accurate records of interactions, payments, and account updates
- Ensured compliance with FDCPA and company policies
- Skills: Customer service, conflict resolution, account management, billing, collections, telecommunications, CRM software
Education
Legal Studies -
Florida Atlantic University (FAU)
Skills
- Litigation support
- Case management
- Legal research
- Drafting pleadings
- Trial preparation
- Discovery process
- Trial presentation software
- Organizational skills
- Client intake
- Spanish-English translation
- Legal document preparation
- Event coordination
- Court filing procedures
- Legal software proficiency
- Debt recovery
- Negotiation
- Team leadership
- Client relationship management
- Legal compliance
- Financial analysis
- Performance metrics
- CRM software
- Customer service
- Conflict resolution
- Account management
- Billing
- Collections
- Telecommunications
Phone
Mobile, +1 561-850-1280
Professional Attributes
- Strong communication & negotiation skills
- Exceptional organizational & multitasking abilities
- Ability to work under pressure in fast-paced environments
- Dedicated to client satisfaction & legal compliance
- Proven leadership in training and team development
Certifications And Technical Skills
Clio, MyCase, PACER, TrialDirector, CaseMap, Experian, TransUnion, LexisNexis, QuickBooks, FDCPA, FCRA, CFPB Regulations, Fluent in English & Spanish (Legal & Business Translation), Word, Excel, PowerPoint, Outlook
Certification
- Certified Paralegal
- Certified Legal Assistant
- First Aid & CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
References
References available upon request.
Timeline
Trial & Case Management Paralegal
Rhoads Law Group P.A
07.2023 - Current
Legal Assistant
Abellon Law, P.A.
01.2011 - 06.2023
Senior Debt Recovery Specialist | Collections Manager
Universal Fidelity - NRA National Recovery Agency
06.2006 - 12.2010
Client Service Representative | Account Management Specialist
Sprint, Nextel
02.2005 - 06.2006
Legal Studies -
Florida Atlantic University (FAU)
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