Abraham Rayo
Summary
Seeking a job with a professional company to gain experience and participate in hands-on activities in the field of Criminal Justice. My goal is to grow within this career path and continue to learn different strategies in order to be successful. Hardworking professional with experience in theft prevention and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
11
11
years of professional experience
Work History
Store Protection Specialist
Ross Dress For Less
Seaside, CA
05.2022 - Current
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
Security Officer
Allied Universal Security Services
Salinas, CA
11.2021 - 03.2022
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
Visual Security Officer
Macy's
Salinas, CA
11.2020 - 03.2021
- Provided excellent customer service to visitors while maintaining vigilance for any suspicious activity or behavior.
- Enhanced security measures by conducting routine patrols and monitoring CCTV systems.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Implemented effective loss prevention strategies by monitoring high-value merchandise areas closely.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Sales Associate
Walmart
Salinas, CA
08.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Truck Unloader
Macy's Department Store
Sacramento, CA
08.2019 - 12.2019
- Sorted and properly arranged items.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
Softlines Team Member
Sears
Salinas, CA
10.2017 - 08.2019
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Assisted with visual merchandising execution, improving overall presentation standards within the softlines section.
- Demonstrated adaptability by cross-training in multiple departments to provide additional support when needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Sketchers
Salinas, CA
12.2017 - 02.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Stock Associate
DD's Discount Store
Salinas, CA
04.2015 - 10.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
Crew Member
McDonald's
Salinas, CA
07.2013 - 11.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Bachelor of Science - Criminal Justice
California State University Sacramento
Sacramento, CA05.2021
Associate of Science - Administration of Justice
Hartnell College
Salinas, CA05.2018
Skills
- CCTV Monitoring
- Incident Reporting
- Physical Security Measures
- Investigative abilities
- Loss prevention strategies
- Detail Oriented
- Theft Prevention
- Conflict Resolution
- Customer Service
- Fluent Bilingualism
Timeline
Store Protection Specialist
Ross Dress For Less
05.2022 - Current
Security Officer
Allied Universal Security Services
11.2021 - 03.2022
Visual Security Officer
Macy's
11.2020 - 03.2021
Sales Associate
Walmart
08.2020 - 10.2020
Truck Unloader
Macy's Department Store
08.2019 - 12.2019
Sales Associate
Sketchers
12.2017 - 02.2018
Softlines Team Member
Sears
10.2017 - 08.2019
Stock Associate
DD's Discount Store
04.2015 - 10.2017
Crew Member
McDonald's
07.2013 - 11.2013
Bachelor of Science - Criminal Justice
California State University Sacramento
Associate of Science - Administration of Justice
Hartnell College