Summary
Overview
Work History
Education
Skills
Timeline
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Steven Haugen

WINNETKA,California

Summary

Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.

Overview

8
8
years of professional experience

Work History

Store Protection Specialist

DD's Discount
03.2023 - Current
  • Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
  • Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
  • Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
  • Completed incident reports and activity logs for accurate, current records.
  • Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
  • Maintained regular and consistent attendance and punctuality.

Barista

Buda Boba
11.2019 - 01.2020
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Sales Associate

All Ways Gaming
06.2016 - 01.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Stoney Point High School
Chatsworth
09-2016

Skills

  • CCTV Monitoring
  • Incident Reporting
  • Physical Security Measures
  • Investigative abilities
  • Asset protection techniques
  • Reliability

Timeline

Store Protection Specialist

DD's Discount
03.2023 - Current

Barista

Buda Boba
11.2019 - 01.2020

Sales Associate

All Ways Gaming
06.2016 - 01.2020

High School Diploma -

Stoney Point High School

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Steven Haugen