Ritu Bhangoo
San Jose,CA
Summary
Hard-working and vigilant Loss Prevention Officer with 4 years of experience in theft prevention, asset protection, and customer service within a retail environment. Highly attentive in monitoring premises and skilled at identifying signs to attempted theft. Eager to contribute to a team that values security and customer satisfaction.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Store Protection Specialist
DD's Discount
08.2017 - 01.2023
- Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
- Monitored store entry and exit points to detect, deter, and document instances of theft and unauthorized access.
- Managed inventory control processes to reduce shrinkage, performing regular audits and reconciling discrepancies in stock levels.
- Provided high-quality customer assistance on products and store layout, enhancing the shopping experience.
- Engaged with customers to promote a safe and welcoming store environment.
- Assisted in resolving customer issues and inquiries, ensuring satisfaction and maintaining the store’s positive reputation.
- Coordinated with local law enforcement and emergency responders during security incidents.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Arts - English Literature
Government Degree College
Solan, Himachal Pradesh, India 05.2001 -
Skills
Incident Reporting
Strong observational skills
Customer service excellence
CCTV Monitoring
Effective communication
Team collaboration and support
Loss prevention strategies
Timeline
Store Protection Specialist
DD's Discount
08.2017 - 01.2023
Bachelor of Arts - English Literature
Government Degree College
05.2001 -