Abraham Rivas

• Lead Tech-Water Restoration

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Trained new employees on the use of customer relationship management software systems.
• Analyzed existing processes for potential cost savings initiatives.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Ensured compliance with applicable laws and regulations related to services provided.
• Developed strategies for improving customer experience through enhanced product features or improved processes.

• Work on unit turns daily.
• Maintain Common areas Daily
• Schedule resident work orders daily.
• Maintain garbage chutes daily.
• Do needed carpentry repairs to the interior and exterior of six independent apartment buildings.
• Maintain all common breezeways and carports.
• Maintain the swimming pool,including the filtration system, pumps, heating system and proper water chemical balance . Also includes the concrete and tile deck surface around the pool area. Maintain safety and first aide protocol
• Maintain and service all mechanical equipment used on the property for maintenance.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Recruited, hired and trained new employees, including monitoring and review of individual performance.
• Addressed internal and customer-related issues each day and affected strategic resolutions.
• Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
• Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
• Improved productivity initiatives, coordinating itinerary and scheduling appointments.

• Completed projects milestones on time by keeping team members on task and operating with efficiency.
• Implemented proactive adjustments to work by evaluating current performance and progress with critical eye.

• Implemented proactive adjustments to work by evaluating current performance and progress with critical eye.
• For the last 8 years I have along with a great crew and good managers become one of the leading top water intrusion investigators on the west coast. This included both residential and commercial .
• Being part of a company that is at the leading edge of construction services needs of today's customers. I was given all the support to learn and get any certifications that are needed in today's market of water mitigation and building services to correct any particular issues found by recommending the proper course of action plan.
• Implemented forensic testing with infrared cameras and moisture meters.
• Direct communications with project managers and property managers as well as residential occupants , tenants/owners and HOA.s
• Complete documentation of our projects with pictures and a complete field report.
• Implemented and reinforced our company safety plan including ppe and first aid.
• Directly trained all of our water investigation and water restoration team members.
• Most of my time was spent in the field alongside our team getting what needed to get done, completed, however I did spend at least fifteen hours a week in the office for administrative duties, including invoicing, scheduling, budgets, field reports.

My willingness to continue to learn and get better.