Abraham Shaw
Chicago,IL
Summary
Results-driven frontend web developer with a strong background in customer support and engagement. Skilled in HTML, CSS, and JavaScript, with a track record of enhancing user experiences through effective problem-solving and collaboration. Committed to driving customer success in a dynamic, innovative environment.
Overview
9
9
years of professional experience
Work History
Advanced Technical Support Specialist
Square
St Louis, MO
10.2021 - Current
- Effectively resolved complex advocate inquiries using Salesforce and Google Meet, showcasing expertise in technical troubleshooting and a commitment to customer engagement in a dynamic environment.
- Spearheaded a high-impact two-day cross-selling workshop for a team of 17, achieving a 100% success rate in team metrics, reflecting a strong focus on customer success and collaborative leadership.
- Achieved top messaging advocate status in Q3 2023 by maintaining a high customer satisfaction rate and effectively resolving complex inquiries.
Floor Manager/Box Office Attendant
Jazz St. Louis
St Louis, MO
06.2021 - 01.2022
- Directed daily operations, ensuring a seamless experience for patrons through effective staff management and operational oversight.
- Supervised team scheduling and training, maintaining high standards of customer service and performance excellence.
- Collaborated with marketing teams to implement ticket sales strategies, contributing to increased attendance and venue success.
Client Services Member Representative
Planet Fitness
St Louis, MO
06.2019 - 12.2019
- Delivered exceptional service by greeting and responding to members, guests, and prospects, demonstrating strong customer engagement and communication skills.
- Maintained an 85% success rate for new member sign-ups, contributing to the gym's reputation and growth, and enhancing the overall member experience.
- Played a key role in achieving recognition for the gym as one of the top 5 cleanest facilities in the country, showcasing a commitment to quality and member satisfaction.
Assistant Manager/Sales Representative
Vector Marketing
St Louis, MO
06.2015 - 01.2016
- Drove $30K in personal sales through over 100 in-home demos, showcasing a knack for understanding client needs and delivering tailored solutions.
- Enhanced team performance through collaborative completion of performance reviews with new representatives, fostering an environment of growth and accountability.
- Co-facilitated strategic meetings and workshops, contributing to improved operational excellence and customer satisfaction across the board.
Education
Nanodegree - Front End Web Developer
Udacity
11-2024
Bachelor of Fine Arts (124 Credits Completed) - Musical Theater
Webster University
St. Louis, MO05-2016
Skills
- HTML5
- CSS
- JavaScript
- Technical support
- Customer engagement
- Salesforce
- JIRA
- Looker
- Google Workspace
- Microsoft Office Suite
- Problem-solving
- Troubleshooting
- Responsive design
- eCommerce development
- Cross-functional collaboration
- Performance optimization
- Data analysis
- Effective communication
- Time management
Timeline
Advanced Technical Support Specialist
Square
10.2021 - Current
Floor Manager/Box Office Attendant
Jazz St. Louis
06.2021 - 01.2022
Client Services Member Representative
Planet Fitness
06.2019 - 12.2019
Assistant Manager/Sales Representative
Vector Marketing
06.2015 - 01.2016
Nanodegree - Front End Web Developer
Udacity
Bachelor of Fine Arts (124 Credits Completed) - Musical Theater
Webster University