Summary
Overview
Work History
Education
Skills
Timeline
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Ashlyn Hayes

Baton Rouge,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Advanced Technical Support Specialist

Cox Communications
Baton Rouge, LA
12.2014 - Current
  • Supported business development and sales leaders by educating end users on technical systems.
  • Resolves service related issues related to Cox products including but not limited to, analog video, digital video, DVRs, HD, Cox High Speed Internet and Cox Digital Telephone by directing customers through a series of troubleshooting steps.
  • Assists customer with reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through steps.
  • When necessary, schedules a service visit at the customer's convenience.
  • Handles escalated calls from Tier 1 or de-escalated from Tier 2.5

Collections Agent

Crescent Bank And Trust
Baton Rouge, LA
07.2009 - 12.2014
  • Directed day-to-day collections functions.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Speech Assistant

Valley Speech Language & Learning Center
Baton Rouge, LA
04.2008 - 07.2009
  • Liaised with multi-disciplinary team to incorporate treatment plan ideas, goals and objectives.
  • Supported, identified and celebrated developmental milestones to enhance relationship with patient.
  • Liaised with Speech Language Pathologist to conduct speech and language screening to assess needs for intervention and treatment.

Education

Bachelor of Science - Speech Pathology

Southern University And A & M College
Baton Rouge, LA
08.2002 - 05.2008

No Degree - CDA Credential Preparation

Ashworth College
Norcross, GA

Skills

Customer service expert

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Timeline

Advanced Technical Support Specialist

Cox Communications
12.2014 - Current

Collections Agent

Crescent Bank And Trust
07.2009 - 12.2014

Speech Assistant

Valley Speech Language & Learning Center
04.2008 - 07.2009

Bachelor of Science - Speech Pathology

Southern University And A & M College
08.2002 - 05.2008

No Degree - CDA Credential Preparation

Ashworth College

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Ashlyn Hayes