Ashlyn Hayes
Baton Rouge,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Advanced Technical Support Specialist
Cox Communications
Baton Rouge, LA
12.2014 - Current
- Supported business development and sales leaders by educating end users on technical systems.
- Resolves service related issues related to Cox products including but not limited to, analog video, digital video, DVRs, HD, Cox High Speed Internet and Cox Digital Telephone by directing customers through a series of troubleshooting steps.
- Assists customer with reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through steps.
- When necessary, schedules a service visit at the customer's convenience.
- Handles escalated calls from Tier 1 or de-escalated from Tier 2.5
Collections Agent
Crescent Bank And Trust
Baton Rouge, LA
07.2009 - 12.2014
- Directed day-to-day collections functions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Speech Assistant
Valley Speech Language & Learning Center
Baton Rouge, LA
04.2008 - 07.2009
- Liaised with multi-disciplinary team to incorporate treatment plan ideas, goals and objectives.
- Supported, identified and celebrated developmental milestones to enhance relationship with patient.
- Liaised with Speech Language Pathologist to conduct speech and language screening to assess needs for intervention and treatment.
Education
Bachelor of Science - Speech Pathology
Southern University And A & M College
Baton Rouge, LA 08.2002 - 05.2008
No Degree - CDA Credential Preparation
Ashworth College
Norcross, GASkills
Customer service expert
Organization and Time Management
Active Listening
Treatment plan implementation
Planning and Coordination
Teambuilding
Timeline
Advanced Technical Support Specialist
Cox Communications
12.2014 - Current
Collections Agent
Crescent Bank And Trust
07.2009 - 12.2014
Speech Assistant
Valley Speech Language & Learning Center
04.2008 - 07.2009
Bachelor of Science - Speech Pathology
Southern University And A & M College
08.2002 - 05.2008
No Degree - CDA Credential Preparation
Ashworth College