Abraham Sleem
Wesley Chapel,FL
Summary
IT APPLICATION MANAGER Highly accomplished hands-on technical manager with experience supporting and implementing large scale enterprise applications platforms. Managing project life cycle through all phases. Possess strong leadership qualities and critical thinking capabilities. Proven communication skills. Excels in optimizing operational efficiencies. In-depth knowledge and experience in cost, time, risk, and integration management. Project management experience includes large- and small-scale software development.
Overview
21
21
years of professional experience
Work History
Compliance Team Lead
Citigroup
11.2019 - Current
- Projects: Supports more than 16 compliance technology applications with teams in US, India and Ireland
- Oversaw applications and worked closely with Business, Development and DevOps Teams
- Reviewing production issues with development leads to improving the stability of the production environment
- Communicate with the Business Managers and Development Managers monthly after identifying critical issues in the Prod environment
- Followed Change Management Process and Procedures during outage calls
- Worked with Application Development, Middleware, System Administrators and other teams to coordinate all activities before dropping the new code to the Production Environment
- Worked closely with all teams, responding to emails, joining calls, and attending CMD Bridges as necessary
- Provided resolution to issues and mitigate problems and be able to work proactively
- Supported Production Servers on a continuous basis ensuring quality and accurate support to keep the servers up 98% of the time
- Participated in On Call duties and obligations daily as well as 24/7 on call on a routine basis
Senior Manager | Application Manager
Verizon
04.2003 - 06.2019
- Projects: National Shared Tables (NST), Verizon Product factory (VPF) and National Tables (NT)
- Oversaw ops processes and procedures to ensure high availability, billing and ordering applications, worked with team members in both the USA and India
- Provided Production Support DevOps for Verizon FIOS and Provisioning Applications
- Deployed Applications Code Releases / Packages in Production and non-Production Environment
- Both manually and via Jenkins, across UAT and DEV servers
- Joined Task plan review calls and followed Change Management Process and Procedures
- Worked with Application Development, Middleware, Command Center, System Administrators and other teams to coordinate all activities before dropping the new code to the Production Environment
- Monitored and reacted to requests from Development Teams for critical actions
- Modified Local scripts to adjust monitoring thresholds when necessary
- Provided architecture, development and production support for multiple applications
- Replaced open system servers after reaching their end of life
- Supported all day-to-day operations by resolving billing and ordering incident issues that received files from applications
- Specialized in change management activities
- Released processes and program management activities
- Involved in migration of NT Unix and Windows servers to the AWS platform
- Led the migration of many mainframe applications into the open systems applications using .net, SQL and informatic platform.
Education
Bachelor of Electrical Engineering -
University of South Florida
Tampa, FloridaSkills
- Regulations Compliance
- Compliance Issues
- Controls Tests
- Business Policies and Procedures
- External Audits
- Computer Hardware Knowledge
- Security Improvements
- VMware Virtualization
- Virtual Local Area Networks
- Troubleshooting and Assistance
- Bug Fixes
- Invoice Examination
- Technical Support Oversight
- Team Meetings
- Strategy Implementation
- Cyber Security Best Practices
Timeline
Compliance Team Lead
Citigroup
11.2019 - Current
Senior Manager | Application Manager
Verizon
04.2003 - 06.2019
Bachelor of Electrical Engineering -
University of South Florida