Abraham Torres
2057 S 44th Dr ,ARIZONA
Summary
Results-driven insurance and automotive claims professional with experience in vehicle damage appraisal, claims investigation, cost negotiation, and policy interpretation. Proven ability to analyze complex loss scenarios, control repair costs, ensure regulatory compliance, and deliver high-level customer service. Skilled in collaborating with adjusters, technicians, and policyholders to drive efficient claim resolution while protecting company financial interests. Seeking advancement within the insurance industry in a performance-focused role.
Overview
6
6
years of professional experience
Work History
Automotive Appraiser
On-Point Collision Repair Llc
Yuma, AZ
08.2021 - Current
- Conduct comprehensive vehicle damage inspections to assess structural, mechanical, and cosmetic loss
- Prepare detailed, line-by-line repair estimates using CCC ONE, Mitchell, and Audatex software in alignment with OEM and insurance carrier guidelines
- Analyze repair vs. replace decisions to ensure cost efficiency and accuracy
- Negotiate repair supplements and pricing adjustments directly with insurance adjusters to secure timely approvals
- Review policy requirements and insurer procedures to ensure compliance with coverage limitations
- Monitor repair progress to prevent cost overruns and maintain operational efficiency
- Provide clear, transparent communication to customers regarding repair timelines, processes, and claim coordination
- Perform quality control inspections to verify completed repairs meet safety and manufacturer standards
- Maintain organized digital documentation, photos, and claim records to support audits and approvals
- Conducted comprehensive vehicle appraisals to determine repair costs and insurance valuations.
Claims Service Specialist
Allstate Insurance Co
Remote
12.2019 - 08.2021
- Managed a high-volume caseload in a fast-paced, performance-driven environment
- Conducted coverage analysis, liability investigations, and documentation review to determine claim eligibility and financial exposure
- Applied policy language and state regulations to ensure accurate and compliant claim decisions
- Exercised settlement and payment authority within designated limits, issuing payments and negotiating resolutions while protecting company financial interests
- Coordinated with field adjusters, repair facilities, contractors, and third parties to support timely claim progression
- Identified potential fraud indicators and escalated complex or high-exposure claims appropriately
- Maintained detailed documentation within internal claims systems to ensure audit readiness and regulatory compliance
- Consistently met service-level agreements while maintaining strong customer satisfaction performance
Education
High School Diploma -
Cibola High School
Yuma, AZ2019
Skills
- Expertise in softwares
- Client communication
- Problem-solving
- Leadership skills
Timeline
Automotive Appraiser
On-Point Collision Repair Llc
08.2021 - Current
Claims Service Specialist
Allstate Insurance Co
12.2019 - 08.2021
High School Diploma -
Cibola High School