Hi, I’m
Abraham Diakite
IT Support Tech
Spring,TX
Summary
Entry Level Technical Support Professional skilled at providing technical assistance in various projects and startup companies. Seeking an opportunity to utilize my knowledge of network security and computer systems to ensure the safety of the organization's digital assets and decrease downtime due to computer issues.
Overview
5
years of professional experience
5
years of post-secondary education
Work History
Blossom City PicnicsHouston, TX
IT Specialist
12.2020 - Current
Job overview
- Troubleshooted 25+ issues including internet connectivity, email and web browser.
- Logged 20+ user issues in tracking system.
- Managed and configured anti-virus and firewalls.
- Monitored company network for security breaches and investigated violations as necessary.
- Conducted penetration testing and located vulnerabilities in systems.
- Performed daily site audits to determine best method of defending Wordpress site from attack.
- Scanned sites for malware and security risks on a regular basis.
- Quarantined and removed any security issues found.
- Designed and improved website layout and aesthetics.
- Eliminated 10+ critical threats, reducing incidence by 99%.
- Promoted usability best practices, resolving 80% of issues and enhancing site optimization.
Budget BehaviorHouston, TX
Social Media Manager
04.2018 - 02.2020
Job overview
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Set up 55 new user accounts, profiles, and passwords in the company software system
- Created auto responders for funnel marketing and content development.
- Created and implemented 80 email campaigns to identify customer interests.
- Monitored web traffic metrics using search engine optimization.
- Ensured security and privacy of networks.
Education
University of Maryland - College ParkCollege Park, MD
Bachelor of Science from Business Management
08.2003 - 05.2008
Skills
Application support
Remote Technical support
Application installations
Ticket support system management
Desktop support
Risk Analysis
Troubleshooting
Project Management
Timeline
IT Specialist
Blossom City Picnics
12.2020 - Current
Social Media Manager
Budget Behavior
04.2018 - 02.2020
University of Maryland - College Park
Bachelor of Science from Business Management
08.2003 - 05.2008