Abrahan Indacochea
TAMARAC,FL
Summary
Dedicated Customer Service and Sales professional with more than 9 years of experience with knowledge of service delivery and proven multitasking abilities specialized in the health and auto insurance industry. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Bilingual Auto Insurance Specialist
Progressive Auto Insurance
Tamarac, FL
09.2022 - Current
- Helping agents and insureds to obtain a quote or make an endorsement.
- Providing an easy explanation of the coverages that Progressive offers and what they may expect when adding it to their policy.
- Reviewing risks acceptability and discussing business needs and how they earn their income to properly classify their business classification on their auto commercial policy.
- Translating Spanish speaking customers to English speaking agents.
- Assisting customers with their billing and rates related questions.
- Generating and sending Certificates of Insurance, Loss Runs, Declaration Pages, ID cards and any other type of policy document that are required.
Billing Customer Service Representative
Envision Physicians Services
Fort Lauderdale, FL
06.2021 - 08.2022
- Answering a high call volume of inbound and outbound calls.
- Manage all billing accounts including Medicare/Medicaid, Commercials, auto insurance and Workers Comp claims.
- Submit and receive medical claims electronically on a daily basis.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing accounts information.
- Processing payments and setting up payment arrangements for customers.
Bilingual Customer Service Representative
United Healthcare Insurance
North Lauderdale, FL
09.2016 - 05.2021
- Assisted healthcare policy members with questions about their benefits and medical claims
- Provided excellent customer service, through active listening
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Data entry to system.
- Updated patient accounts.
Retention Customer Service Representative
DIRECTV
TAMARAC, FL
01.2015 - 08.2016
- Improving customer satisfaction and maximizing sales and retention opportunities using the company's strengths and best offers to prevent customers from disconnecting services
- Teaching customers the benefits of the company over the other cable providers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Associate of Science - Radiation Therapy
Broward College
Fort Lauderdale, FL05.2024
Computer Assembly Technician - Technology Education
SENATI
Lima, Peru09.2012
Diploma - Business Administration And Management
IPAE
Lima, Peru11.2011
High School Diploma -
Villa Maria
Lima, Peru12.2009
Skills
- Billing management 1 year
- Bilingual English - Spanish
- Calm and Professional Under Pressure
- Call Documentation
- Providing translation assistance
- Data Entry and Maintenance
- Making quotes and endorsements for auto insurances
- Understanding customer needs and providing solutions
- Excellent communication and positive tone of voice to ensure a great customer service experience and customer satisfaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bilingual Auto Insurance Specialist
Progressive Auto Insurance
09.2022 - Current
Billing Customer Service Representative
Envision Physicians Services
06.2021 - 08.2022
Bilingual Customer Service Representative
United Healthcare Insurance
09.2016 - 05.2021
Retention Customer Service Representative
DIRECTV
01.2015 - 08.2016
Associate of Science - Radiation Therapy
Broward College
Computer Assembly Technician - Technology Education
SENATI
Diploma - Business Administration And Management
IPAE
High School Diploma -
Villa Maria