Katie Torres
New Caney,Tx
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Insurance Agent
LA Insurance
Houston, TX
11.2025 - 01.2026
- Evaluated client needs to recommend appropriate auto insurance policies.
- Processed claims efficiently, ensuring compliance with company standards.
- Developed and maintained strong relationships with clients for retention and satisfaction.
- Analyzed policy coverage options to educate clients on benefits and exclusions.
SQUAD MEMBER
MOD pizza
Summerwood, TX
04.2025 - 11.2025
- Prepare food
- Prep
- Dishwasher
- Opener
- Food line
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, adhering to food safety standards.
- Prepared and assembled menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of workstations, contributing to team efficiency.
- Collaborated with team members to meet daily production goals and maintain workflow efficiency.
- Engaged with customers to promote menu specials, enhancing overall dining experience.
- Maintained high standards of quality control by regularly reviewing work output and providing actionable feedback for continuous improvement.
- Contributed to the successful completion of projects by efficiently allocating resources and monitoring progress.
- Completed mission requirements assigned by squad leaders with minimal direction.
- Managed conflict resolution within the squad, addressing issues promptly with fairness and diplomacy to maintain smooth operations.
- Ensured timely completion of tasks by prioritizing workload and effectively delegating responsibilities among squad members.
Sales Associate
5 Below
New Caney, TX
11.2024 - 02.2025
- Managed inventory levels, ensuring optimal stock availability and timely restocking of merchandise.
- Processed sales transactions accurately, maintaining cash drawer integrity and adherence to company policies.
- Trained new associates on sales techniques and operational procedures to improve team performance.
- Collaborated with management on visual merchandising strategies to enhance product presentation and drive sales.
Sales Associate
Cavender's
Humble, TX
09.2024 - 10.2024
- In charge of making sales putting out freight and cleaning out dressing rooms every half hour.
- Assisted customers in product selection, enhancing shopping experience and fostering brand loyalty.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Shoe Department Manager
Fred meyers
Sumner, WA
01.2024 - 08.2024
- Im the lead of the shoe department
- Supervised daily operations of shoe department to ensure optimal customer service and product availability.
- Managed inventory levels, reducing excess stock through effective merchandising strategies.
- Implemented promotional displays to drive sales and improve customer engagement within the department.
- Analyzed sales trends to optimize product placement and drive merchandising strategies for increased revenue.
- Coordinated promotional events, boosting foot traffic and enhancing customer engagement within the department.
- Collaborated with management on strategic planning initiatives to enhance overall store performance metrics.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction in shoe department services.
- Handled customer complaints professionally, resolving issues quickly to maintain customer loyalty.
- Maintained a clean and organized department, promoting a pleasant shopping environment for customers.
- Implemented visual merchandising strategies to attract customers and boost sales.
- Established strong relationships with vendors for timely deliveries and exclusive discounts on bulk orders.
- Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
- Conducted regular product training sessions for team members, ensuring up-to-date knowledge of styles and trends.
- Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Assembled promotional displays to increase brand awareness and attract customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Cashier
Fred Meyer Stores
09.2023 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer through diligent counting and reconciliation
- Assisted customers with product inquiries, enhancing overall shopping experience
- Collaborated with team members to optimize store layout for improved accessibility
Gas Station Attendant
Kwik Chek
Greenville, TX
01.2018 - 06.2018
- I maintained the gas station inside and out I worked night shifts. Some day shifts
- Operated fuel pumps and maintained cleanliness of fueling stations.
- Assisted customers with inquiries and provided exceptional service during transactions.
- Processed sales transactions accurately using point-of-sale systems.
- Monitored inventory levels and restocked merchandise as needed to ensure availability.
- Implemented efficient cash handling procedures, reducing discrepancies in daily reconciliations.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
Taco Bell Cashier
Taco Bell
Greenville, TX
01.2017 - 06.2017
- I worked as cashier I maintained a clean lobby and bathrooms
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of the cash register area to enhance customer experience.
- Communicated effectively with team members to resolve customer inquiries and issues promptly.
- Implemented upselling techniques that contributed to increased sales during peak hours.
- Provided exceptional customer service, ensuring satisfaction through attentive and friendly interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
None -
GED -
Paris Junior College
Paris, Texas, TX04-2019
Skills
- Hospitality
- English
- Spanish
- Driving
- Computer Operation
- Kitchen experience
- Organizational skills
- Cash Handling
- Communication skills
- Power tools
- Product demos
- Food Safety
- Delivery driver experience
- Dishwashing
- Grocery store
- Computer skills
- Mentoring
- Laundry
- Packaging (1 year)
- Merchandising (1 year)
- Phone etiquette
- Math
- Cashiering
- Retail math (1 year)
- Basic math
- Computer literacy
- Stocking (1 year)
- Outside sales
- Sales management
- POS
- Technical sales
- Upselling
- Presentation creation
- Inventory management
- Negotiation
- Retail sales (1 year)
- Guest services
- Time management
- Bilingual (5 years)
- Customer service (1 year)
- Cleaning Experience
- Food Service
- Cleaning
- Salesforce
- Cooking
- Hand tools
Certification
- Non-CDL Class C
- Food Handler Certification
Languages
Spanish
Bilingual
Timeline
Auto Insurance Agent
LA Insurance
11.2025 - 01.2026
SQUAD MEMBER
MOD pizza
04.2025 - 11.2025
Sales Associate
5 Below
11.2024 - 02.2025
Sales Associate
Cavender's
09.2024 - 10.2024
Shoe Department Manager
Fred meyers
01.2024 - 08.2024
Cashier
Fred Meyer Stores
09.2023 - 12.2023
Gas Station Attendant
Kwik Chek
01.2018 - 06.2018
Taco Bell Cashier
Taco Bell
01.2017 - 06.2017
None -
GED -
Paris Junior College