Ashley Adams
Coppell,TX
Summary
Proven achiever with a track record of exceeding sales and retention targets by over 100% at GEICO, adept in customer retention and complaint resolution. Skilled in decision-making and fostering strong teamwork, I excel in driving customer satisfaction and operational excellence. My background showcases a commitment to elevating service standards and securing client loyalty.
Overview
4
4
years of professional experience
Work History
Auto Insurance Agent
GEICO, Government Employees Insurance
Richardson, TX
08.2024 - Current
- Offered policy guidance and management to promote asset protection.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
Assistant General Manager
Oncue Express
Oklahoma City, OK
11.2020 - 08.2024
- Ensured that customer service standards were met or exceeded at all times.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OK05-2014
Skills
- Goal oriented
- Customer retention
- Customer service
- Complaint resolution
- Multi-task management
- Courteous demeanor
- Hospitality and accommodation
- Positive and professional
- Call center experience
- Decision-making
- Verbal and written communication
- Service upselling
- Assertiveness
- Call escalation
- Prioritization
- Critical thinking
- Strong teamwork
Timeline
Auto Insurance Agent
GEICO, Government Employees Insurance
08.2024 - Current
Assistant General Manager
Oncue Express
11.2020 - 08.2024
High School Diploma -
Westmoore High School