Abrahim Youssef
Summary
Highly organized and motivated individual with experience in providing technical support to clients. Expert in identifying and resolving complex technical problems across multiple platforms. Committed to providing excellent customer service and ensuring customer satisfaction. Willing to put in ALL and ANY work necessary to achieve employment and future goals into becoming a top performer. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Star Cinema Grill
07.2021 - 03.2022
- Greeted and accommodated guests, building positive experience from first interaction.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Technician Specialist
Discount Tire
08.2022 - 01.2024
- Installed and configured operating systems and applications.
- Collaborated with team members to complete complex projects within established timelines.
- Tested new software and hardware prior to deployment.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Streamlined maintenance processes for increased efficiency and reduced downtime.
Merchandise Handler
Target
11.2023 - 01.2024
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Electrical Engineering
Texas A&M University
College Station, TX05.2026
High School Diploma -
Foster Highschool
Richmond, TX05.2022
Skills
- Decision-Making
- Sales Techniques
- People and Culture
- Corrective Maintenance
- Collaborative learning
- Exceptional customer service
- Hospitality best practices
- Marketing initiatives
- Clean Driving Record
- Goal Setting
Certification
Food/Alcohol Handlers certificate
References
- Adrian Youssef, CDL Nuclear Medical Doctor, (201) 562-6967, YoussefAdrian@outlook.com
- Rabia Sasa, Passenger Transport Specialist, (201) 965-9032, Roulabahe@hotmail.com
- Ibrahim Kisswani, Estate Holdings Director, (201) 478-0679
- Isabella Banda, Sales Division Head, (281) 896-4976
Timeline
Merchandise Handler
Target
11.2023 - 01.2024
Technician Specialist
Discount Tire
08.2022 - 01.2024
Server
Star Cinema Grill
07.2021 - 03.2022
Electrical Engineering
Texas A&M University
High School Diploma -
Foster Highschool