Abran Mendoza

• Achieved high levels of accuracy by meticulously reviewing each piece of information before finalizing any transaction or agreement made during the confirmation process.
• Organized weekly meetings with team members to review progress, address challenges, and set goals for continuous improvement in the confirmation process.
• Managed confidential client information with utmost discretion, ensuring compliance with privacy regulations and company policies.
• Identified potential errors or discrepancies in client data, taking corrective action when necessary to maintain accuracy and uphold company standards.
• Provided exceptional customer service while managing multiple confirmation tasks simultaneously, meeting deadlines and maintaining professionalism under pressure.

Call Center Sales Representative dedicated in selling warranty towards new kitchen appliances such as Whirlpool, Maytag, Amana, KitchenAid.

• Company Overview: It is a third part company that does costumer service for Bank Of America's Fraud Department
• It is a third part company that does costumer service for Bank Of America's Fraud Department
• It was my job to assist costumers submit fraud claims on there account
• We took care of verifying transactions that were potentially fraudulent and replace their current card
• In order to perform the job, i had to work with several monitors and systems at the same time
• Answered constant flow of customer calls with minimal wait times
• Responded proactively and positively to rapid change
• Investigated and resolved customer inquiries and complaints quickly
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
• It is a third part company that does costumer service for Bank Of America's Fraud Department

• As a Sales Retention Agent my duties were to receive back to back inbound calls from costumers wanting to cancel services due not being satisfied
• I would have to build a bond with the costumer and discover the reason why they weren't satisfied and help them products or services to help with retention and drive sales
• Engaged in learning and development opportunities to promote continued performance improvement
• Decide in changing there mind and stay with services by selling the value and selling other services as well
• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Leveraged sales expertise to promote products and capitalized on upsell opportunities
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Educated customers about billing, payment processing and support policies and procedures
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Trained new personnel regarding company operations, policies and services
• Surpassed sales goals through implementation of effective marketing strategies

• Door to door sales Agent on electric services, water softeners, solar panels, home security
• Also engaged in Sales representative training
• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Followed up with existing customers to provide additional support and address concerns
• Achieved top performance by strategically adapting to rapidly changing, competitive environment
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
• Created detailed sales presentations to communicate product features and market data
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
• Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings