Ashley Rosado
Toledo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Confirmer
Integrity Home Exteriors
09.2023 - Current
- Provide customers with information on products and services.
- Assist customers with their needs and respond to emails and calls.
- Evaluate customers feedback to drive product and service improvements.
- Handle incoming calls in a timely manor.
- Confirm scheduled appointments.
Dispatcher
Charters Communications
01.2020 - 03.2023
- Managed conflict resolutions with customers and technicians to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Tracked routes to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitored vehicle locations to coordinate timely arrivals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Called and rescheduled appointments for clients.
- Directed telephone calls to appropriate parties.
Customer Service Representative
Continuum
10.2018 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Franklin High School
Rochester, NY02.2018
Skills
- Excellent communication, both verbal and written
- Work effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Computer Skills
- Organizational Skills
- Customer Service Skills
- Patient & Professional
Timeline
Confirmer
Integrity Home Exteriors
09.2023 - Current
Dispatcher
Charters Communications
01.2020 - 03.2023
Customer Service Representative
Continuum
10.2018 - 11.2019
High School Diploma -
Franklin High School
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