Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abreanna Cungious

Columbus

Summary


Successful Customer/Sales representative with over 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

6
6
years of professional experience

Work History

Customer Sales Representative

ADT
11.2023 - 06.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Contacted potential customers to capitalize on sales opportunities.

Customer Service Representative

Amazon
08.2022 - 02.2023


  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sales Representative

InfoCision
03.2019 - 10.2022
  • Informed customers of promotions to increase sales productivity and volume.
  • Kept detailed records of daily activities through online customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Stayed current on company offerings and industry trends.

Education

Columbus High School
Columbus Ms

Skills

  • Point-of-sale system
  • Complaint resolution
  • Process optimization
  • Account management
  • Scripting
  • Payment processing
  • Salesforce
  • Data entry proficiency

Timeline

Customer Sales Representative

ADT
11.2023 - 06.2025

Customer Service Representative

Amazon
08.2022 - 02.2023

Sales Representative

InfoCision
03.2019 - 10.2022

Columbus High School

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