Perla Abreu
Summary
I am a committed and highly motivated professional who possesses exceptional communication skills. My proven ability to effectively convey a company's values and vision to its target audience allows me to represent brands in a compelling and engaging manner. My astute, vibrant, and determined approach is well-known, and I take great pride in maintaining a consistently high level of professionalism and quality in all of my work.
Overview
6
6
years of professional experience
Work History
Owner and Founder
E-Commerce Business
02.2019 - Current
- Created and launched an e-commerce website selling handmade products
- Manage all aspects of the business, including product sourcing, order fulfillment, customer service, inventory management, and financial reporting.
- Developed and executed digital marketing strategies across social media, email, and search engine platforms.
Project Lead - DEO
Plexos Group
04.2020 - 06.2020
- Fraud Investigator for Florida's Department of Economic Opportunity.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Answered customer questions and addressed concerns, resulting in 45% reduction in complaint calls.
Greenlight Hub Expert II
Uber Technologies Inc.
06.2017 - 05.2020
- Oriented newly hired contractor by providing company information, facilitating on-boarding processes and establishing position-related requirements.
- Successfully resolved complex driver issues and problems, decreased driver account deactivations.
- Demonstrated knowledge of all company policies, procedure, and programs that affect driver-partners as well as staying on top of new technologies.
Education
Bachelor of Science - Sociology
University of Central Florida
Orlando, FL04.2024
Associate of Arts - General Studies
Valencia College
Orlando, FL04.2021
Skills
- Strong communication skills
- Data Review
- Fraud Investigation
- Project Organization
- Experience Managing Agency Partner Relationships
- Experience in retail sales
- Brand Awareness and Identity
- E-commerce management
- Product sourcing
- Digital marketing & Market research
- Negotiation
- Creativity
REFERENCE
Muriel Camacho
+1407-780-3672
Ryan Shust
+1954-802-5125
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Lead - DEO
Plexos Group
04.2020 - 06.2020
Owner and Founder
E-Commerce Business
02.2019 - Current
Greenlight Hub Expert II
Uber Technologies Inc.
06.2017 - 05.2020
Bachelor of Science - Sociology
University of Central Florida
Associate of Arts - General Studies
Valencia College
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