Abreya Banks
San Antonio
Summary
Developed critical thinking and collaboration skills in fast-paced/academic environment. Seeking to transition into new fields, leveraging strengths in customer service and being a part time student. I am reliable and prepared to contribute to a team or non team-oriented setting with focus on continuous improvement and innovation.
Overview
1
1
year of professional experience
Work History
Beauty Advisor
Sally Beauty
09.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Customer Service Representative
Unifycx
10.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certified Massage Therapist (Cmt) - Physiology And Kinesiology
Milan Institute
07-2025
High School Diploma -
Judson High School
01.2024
Skills
- Customer service
- Organization and multitasking
- Critical thinking
- Data entry
- Cash handling
- Call center experience
- Relationship building
Timeline
Beauty Advisor
Sally Beauty
09.2024 - Current
Customer Service Representative
Unifycx
10.2023 - 07.2024
Certified Massage Therapist (Cmt) - Physiology And Kinesiology
Milan Institute
High School Diploma -
Judson High School