Abria Rainey
Winston-Salem,NC
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Elevance Health
Winston-Salem, NC
09.2022 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier /ICS Stocker
Sheetz
Fayetteville, NC
04.2020 - 10.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier/Cashier /ICS Stocker
Food Loin
Fayetteville, NC
07.2019 - 04.2020
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06-2019
Some College (No Degree) - Sports Management
Fayetteville State University
Fayetteville, NCSkills
- Inbound and Outbound Calling
- Product Knowledge
- Coordination
- Retail sales customer service
- High-energy attitude
- Customer Relations
Timeline
Customer Service Representative
Elevance Health
09.2022 - 02.2024
Cashier /ICS Stocker
Sheetz
04.2020 - 10.2022
Cashier/Cashier /ICS Stocker
Food Loin
07.2019 - 04.2020
High School Diploma -
East Forsyth High School
Some College (No Degree) - Sports Management
Fayetteville State University