Abrial Harris
Greensboro,NC
Summary
Dedicated professional with a strong focus on service excellence and effective communication. Proven ability to enhance customer satisfaction and streamline processes, ensuring timely resolution of inquiries across multiple channels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Deluxe Corporation
Greensboro, NC
09.2018 - 10.2020
- Resolved customer inquiries through multiple channels, ensuring timely and effective support.
- Assisted in training new staff on product knowledge and customer service protocols.
- Maintained accurate records of customer interactions using CRM software to enhance service delivery.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction rates.
Loan Officer /Debt Collector
Mariner Finance
High Point, NC
08.2015 - 09.2018
- Evaluated loan applications to determine creditworthiness and eligibility for various loan products.
- Structured and presented loan options to clients, ensuring compliance with regulations and guidelines.
- Collaborated with underwriters to expedite the loan approval process and resolve discrepancies.
- Developed strong client relationships through effective communication and personalized service.
Customer Service Representative /Sales Associate
Citibank, NA
McLeansville, NC
11.2005 - 08.2012
- Resolved customer inquiries and issues through diverse communication channels, contributing to improved client satisfaction.
- Resolved complex inquiries by leveraging product knowledge and problem-solving skills to achieve swift resolutions.
- Trained new team members on service protocols and system usage, fostering a collaborative learning environment.
- Implemented process improvements that streamlined communication between departments, increasing operational efficiency.
Education
No Degree - Esthetics
Leon Beauty School
Greensboro, NC04-2023
Associate of Science - Administrative Software Specialist
Brookstone Business College
Greensboro, NC08-2016
Skills
- Service excellence
- Active listening
- Problem-solving skills
- Accurate data entry
Certification
- Esthetics License
Timeline
Customer Service Representative
Deluxe Corporation
09.2018 - 10.2020
Loan Officer /Debt Collector
Mariner Finance
08.2015 - 09.2018
Customer Service Representative /Sales Associate
Citibank, NA
11.2005 - 08.2012
No Degree - Esthetics
Leon Beauty School
Associate of Science - Administrative Software Specialist
Brookstone Business College