Anna Craven
Venus
Summary
Dynamic professional with expertise in patient care and classroom management. Developed personalized care plans and provided emotional support, fostering trust with clients and families. Proven ability to enhance engagement in educational settings through strategic collaboration.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Alorica
10.2025 - Current
- Resolved member inquiries and concerns about services and benefits, enhancing member satisfaction.
- Informed members about available resources and program offerings, facilitating better utilization of services.
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guided customers in decision-making.
- Documented customer interactions in the CRM system accurately.
Home Health Aide
Angel of Hands
01.2014 - 06.2023
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Administered prescribed medications and monitored client health conditions consistently.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Provided emotional support to clients and families, fostering trust and open communication.
- Coordinated transportation for medical appointments, ensuring timely access to necessary care.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Substitute Teacher
Maypearl Independent School District
08.2012 - 12.2019
- Implemented lesson plans and educational activities in alignment with curriculum standards.
- Managed classroom behavior to create a productive learning environment.
- Collaborated with teachers to develop strategies for improving student engagement and performance.
- Provided individualized support to students, enhancing their understanding of subject material.
Assistant Children's Minister
Creekside Church
01.2002 - 08.2012
- Led community outreach initiatives, fostering relationships with local organizations.
- Developed and implemented educational programs for diverse age groups.
- Mentored staff and volunteers, promoting professional growth and team cohesion.
- Collaborated with leadership to create strategic plans for church growth and outreach.
- Developed engaging lessons for children's spiritual growth and development.
- Organized community events to foster family involvement and engagement.
- Led volunteer training sessions to enhance teaching effectiveness and support.
Education
No Degree -
Hill Junior College
Hillsboro, TX01-1994
High School Diploma -
Duncanville High School
Duncanville, TX05-1993
Skills
- Customer service training
- Customer support coordination
- Customer experience enhancement
- Customer engagement
- Call handling
- Customer interaction management
- Customer account support
- Service process improvement
- Service excellence
- Attention to detail
- Problem solving
- Conflict resolution
- Team communication
- Active listening
- Adaptability
- Relationship management
- Patient care
Timeline
Customer Service Representative
Alorica
10.2025 - Current
Home Health Aide
Angel of Hands
01.2014 - 06.2023
Substitute Teacher
Maypearl Independent School District
08.2012 - 12.2019
Assistant Children's Minister
Creekside Church
01.2002 - 08.2012
No Degree -
Hill Junior College
High School Diploma -
Duncanville High School