Lee Brown
Frisco,TX
Summary
Results-driven leader with expertise in streamlining operations to reduce costs and enhance efficiency. Skilled in strategic planning and team development, effectively supporting senior management in achieving targets. Proven ability to optimize resource allocation and foster employee engagement, driving performance and organizational success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot
Prosper, Texas
03.2026 - Current
- Assisted customers with product inquiries and recommendations.
- Processed customer transactions accurately and efficiently.
- Handled returns and exchanges following company policies.
Assistant Manager
Aramark
Prosper, TX
08.2025 - 02.2026
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations, overseeing (20) employees and (9) different food service choices.
- Current location is Walnut Grove High School.
Sales Representative/Tool Captain
Celina Ace Hardware
Celina, TX
04.2024 - 07.2025
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Communicated promotions to customers, supporting increased sales volume.
- Provided customer service by addressing client needs and collaborating with internal and external teams, contributing to enhanced customer experience at Ace Hardware.
- Consulted with businesses to supply accurate product and service information.
Key Account Sales Associate
Ace Mart Restaurant Supply
Dallas, TX
09.2002 - 03.2020
- I was the first outside salesperson for Ace Mart and played a major role in the development and strategy of the entire outside sales program from the ground up.
- Developed the Ambassador Program which sends local store employees out to local restaurants to develop long-term sales and relationships.
- Maintained relationships with national accounts such as WhichWich
- Fuzzy's Taco Shop, local large chains such as Torchy's Tacos, Cristina's Mexican Restaurant, 8.0, Katy Trail, iFratelli & Taco Cabana. I also setup and participated in trade shows such as Texas Restaurant Association, ProStart, H.E.A.T., and NAFEM.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
District Store Manager
Superior Products/Next Day Gourmet/US Foods
Chicago, IL
10.1991 - 06.2002
- I increased sales and profitability in the St. Louis and Chicago markets progressively each year with an emphasis on valued customer service, aggressive sales approaches, and the promotion of exceptional personnel.
- Hired and trained sales personnel, managed profitability, controlled store inventory, and ensured success of new programs for regional and national US Foods Divisions.
- Led the opening and management of a successful platform across multiple locations (Chicago, Cleveland, St. Louis, St. Paul).
- Utilized data and analytics to inform decisions and enhance business operations.
- Supervised various locations, enforcing high-quality standards of operation.
- Organized and oversaw assignments to achieve operational excellence.
Education
Restaurant Design / Layout -
Hatco University
Milwaukee, Wisconsin03-2019
Certificate of Technical Studies in Management / Marketing -
University of Industrial Distribution
Indianapolis, IN03-2019
Associate of Applied Science - Business Management
Texas Tech University
Lubbock, TX01-1991
Skills
- Customer support
- Customer relationship management
- Customer retention strategies
- Client relationship building
- Effective communication skills
- Team collaboration
- Process improvement
- Proficient in Microsoft Office
- Customer service training
Certification
ServSafe Manager Certification, Dinner Drop Off/Aramark, 10/01/30
Websites
Timeline
Customer Service Representative
The Home Depot
03.2026 - Current
Assistant Manager
Aramark
08.2025 - 02.2026
Sales Representative/Tool Captain
Celina Ace Hardware
04.2024 - 07.2025
Key Account Sales Associate
Ace Mart Restaurant Supply
09.2002 - 03.2020
District Store Manager
Superior Products/Next Day Gourmet/US Foods
10.1991 - 06.2002
Restaurant Design / Layout -
Hatco University
Certificate of Technical Studies in Management / Marketing -
University of Industrial Distribution
Associate of Applied Science - Business Management
Texas Tech University