Samantha Buresh
Denmark,WI
Summary
Dedicated customer service representative with a proven track record in complaint resolution, product knowledge, and appointment scheduling. Committed to enhancing customer satisfaction and driving retention through strong relationship management.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Golrusk Pet Care Center
Green Bay, Wisconsin
08.2024 - Current
- Resolved customer complaints, contributing to high satisfaction rates.
- Provided accurate information on products and services in response to inquiries.
- Cultivated strong customer relationships, resulting in increased repeat business.
- Managed patient appointment scheduling and organized calendar for streamlined operations.
Waitress
Basils
Denmark, WI
08.2020 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments using point-of-sale systems.
- Assisted in training new staff on restaurant procedures and service standards.
Education
BBA - Human Resources Management
University of Wisconsin, Eau Claire
Eau Claire, WI05-2028
High School Diploma -
Denmark High School
Denmark, WI06-2025
Skills
- Customer service training
- Complaint resolution
- Customer relationship management
- Product knowledge
- Point-of-sale operation
- Customer retention strategies
- Calendar management
- Training and mentoring
- Team collaboration
Timeline
Customer Service Representative
Golrusk Pet Care Center
08.2024 - Current
Waitress
Basils
08.2020 - Current
BBA - Human Resources Management
University of Wisconsin, Eau Claire
High School Diploma -
Denmark High School