Evelyn Fermin
Bronx,NY
Summary
Dynamic Customer Service Representative with a proven track record at Avis Budget Group, excelling in active listening and problem-solving. Bilingual in English and Spanish, I thrive in fast-paced environments, leveraging critical thinking and IT operations skills to enhance customer satisfaction and streamline support processes. I currently lead my team of agents at LaGuardia Airport, which is the busiest & highest revenue generating locations in the country.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Avis Budget Group
03.1993 - Current
Education
Bachelor Of Business Administration And Management - Tourism And Travel Management
Berkeley College
New York, NY12.1992
Skills
Active listening
Customer service training
IT operations
Customer support
Critical thinking
English & Spanish speaking
Office manager
Multitasking in busy environment
Problem solving
Timeline
Customer Service Representative
Avis Budget Group
03.1993 - Current
Bachelor Of Business Administration And Management - Tourism And Travel Management
Berkeley College
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