Summary
Overview
Work History
Education
Skills
Timeline

Abriana Benjamin

Montclair,CA

Summary

Dynamic healthcare coordinator with expertise in patient care coordination and HIPAA compliance at Pacific Dental Services. Proven track record in enhancing patient satisfaction and advocating for patient needs. Skilled in quality improvement and fostering teamwork, driving initiatives that improve healthcare delivery and operational efficiency.

Overview

13
13
years of professional experience

Work History

Healthcare Coordinator

Pacific Dental Services
03.2023 - Current
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
  • Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard in the decision-making process.
  • Boosted staff performance through ongoing training initiatives focused on best practices in care coordination.
  • Improved patient satisfaction by coordinating timely and efficient healthcare services.
  • Consulted with patients and family members to discuss healthcare plans and outline care initiatives.

Cashier

Souplantation & Sweet Tomatoes
01.2012 - 11.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Supervisor

Starbucks
06.2013 - 12.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Manger

McDonald's Restaurant
12.2017 - 04.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manger

Alberto’s
04.2015 - 11.2016
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Healthcare

Arizona State University, Tempe, AZ

Criminology

University of DeVry , Colton, CA

Criminal Justice

University of Phoenix, Tempe, AZ

Skills

  • Patient care coordination
  • Healthcare management
  • Quality improvement
  • Innovation skills
  • HIPAA compliance
  • Verbal communication
  • Insurance verification
  • Appointment scheduling
  • Electronic health records management
  • Teamwork and collaboration

Timeline

Healthcare Coordinator - Pacific Dental Services
03.2023 - Current
Manger - McDonald's Restaurant
12.2017 - 04.2018
Manger - Alberto’s
04.2015 - 11.2016
Shift Supervisor - Starbucks
06.2013 - 12.2023
Cashier - Souplantation & Sweet Tomatoes
01.2012 - 11.2015
Arizona State University - , Healthcare
University of DeVry - , Criminology
University of Phoenix - , Criminal Justice

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Abriana Benjamin