Abriana Poci
Rock Falls,IL
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
Work History
Front End Hostess TA
Walmart
11.2021 - 06.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Customer Sales Associate
Kohls
08.2013 - 06.2018
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Provided information on company offerings to promote products and services to customers.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
Education
High School Diploma -
Sterling High School
Sterling,IL05.2013
Skills
- Listening Skills
- Problem Anticipation and Resolution
- Cash Handling
- Hospitality Service
- POS Terminal Operation
- Cash Register Operation
- Store Reset and Recovery
- Opening and Closing Procedures
- Refunds Exchanges and Adjustments
- Front-End Support
Working on cars, Learning about diesel engines, going to car meets/shows
I have been interested in cars since I was in middle school. I learned some things hand on that are regular maintenance requirements for vehicles through my grandfather. I still enjoy watching videos and learning hands on about different makes and models and how to fix things on my own. With my spouse getting a diesel, I am interested more than ever about them too and how they work. In my free time I love going to car meets/shows with my friends and seeing all of the rebuilt engines people have.
Timeline
Front End Hostess TA
Walmart
11.2021 - 06.2022
Customer Sales Associate
Kohls
08.2013 - 06.2018
High School Diploma -
Sterling High School