Abriana Wesley
Macomb,IL
Summary
Dedicated and customer-focused professional with extensive experience in guest relations, high-end hospitality, retail merchandising, and team leadership. Proven track record of delivering exceptional service, managing fast-paced environments, and solving problems efficiently. Eager to bring strong communication, safety awareness, and interpersonal skills to American Airlines to ensure an outstanding passenger experience.
Overview
1
1
Certification
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Associate
TJ Maxx
Macomb, IL
04.2026 - Current
- Provided friendly, proactive customer service, assisting shoppers with inquiries and ensuring smooth daily store operations.
- Execute merchandise recovery, efficient markdowns, and stock organization to support high standards of visual presentation.
- Maintained organized, clean, and visually appealing store environment, enhancing customer shopping experience.
Employee
Ulta Beauty
Terre Haute, IN
09.2025 - 12.2025
- Delivered personalized customer service by assessing guest needs, recommending beauty products, and driving sales goals.
- Handled transactions efficiently and resolved customer inquiries professionally in a bustling retail setting.
- Maintained organized and well-stocked product displays following strict visual standards and merchandising guidelines.
Fine Dining Server Assistant
J. Fords Black Angus
Terre Haute, IN
09.2025 - 12.2025
- Anticipated guest needs, cleared and reset tables promptly, maintaining pristine dining room standards to ensure guest satisfaction.
- Coordinated with front-of-house and back-of-house teams to streamline service delivery and improve guest satisfaction.
- Assisted service staff in high-end, fast-paced restaurant, enhancing guest hospitality experience.
Marketing Representative
Holiday Inn Club Vacations
Orlando, Florida
06.2025 - 09.2025
- Utilized proven marketing and communication strategies to promote the company's timeshare program and encourage guests to attend a property tour.
- Researched demographics to enhance pitch effectiveness, leading to over 15% increase in bookings.
- Educated guests on vacation ownership benefits during interactions. during guest interactions.
- Presented Holiday Inn Club Vacations packages to resort guests.
Entertainment Costumer
Walt Disney World
Orlando, FL
08.2024 - 06.2025
- Executed rapid costume changes and performed quick repairs during live performances, enhancing show continuity under tight time constraints whilst keeping safety the top priority.
- Assisted with fittings and alterations to ensure costumes fit properly and met high quality and safety standards.
- Collaborated with team members to solve costume-related challenges, strengthening the entertainment department's overall performance.
- Received positive feedback from guests and colleagues for exceptional attention to detail and grace under pressure.
- Drove company vehicles to multiple locations within the park to ensure timely deliveries of the costumes.
Hotel Receptionist and Front Desk Representative
Western Illinois University
Macomb, IL
08.2023 - 08.2024
- Greeted guests warmly, managed check-ins/check-outs, and provided tailored information on hotel amenities, services, and local attractions to enhance guest experiences.
- Managed reservations and room assignments efficiently to ensure maximum occupancy and guest satisfaction.
- Addressed guest inquiries, special requests, and conflict resolution with professionalism and courtesy, contributing to high levels of guest satisfaction.
- Coordinated closely with housekeeping and maintenance staff to address guest needs promptly and maintain rigorous cleanliness standards.
- Utilized computerized property management systems to process secure payments, generate reports, and update guest files.
- Earned formal commendations for delivering exceptional customer service and demonstrating strong problem-solving abilities.
Stylist
Maurices
Macomb
04.2021 - 08.2024
- Delivered personalized customer service by assisting shoppers, answering product questions, and ensuring accurate transactions to enhance overall shopping satisfaction.
- Created a clean, visually dynamic store environment that elevated customer shopping experience and encouraged repeat visits.
- Assisted with visual merchandising, window displays, and floor sets to showcase new arrivals.
- Supported visual merchandising, window displays, and floor sets to effectively showcase new arrivals and drive customer engagement.
- Participated in ongoing training sessions to sharpen product knowledge, styling expertise, and customer service skills.
Camp Co-Founder and Manager
Girl Scouts of America, Back to Adventure Camp
Macomb, Illinois
06.2019 - 07.2024
- Co-created and managed successful Girl Scout summer camp program, fostering community and growth over multiple consecutive years.
- Developed and implemented engaging, safe, and inclusive activities, crafts, and outdoor adventures, enhancing camper experience and participation.
- Oversaw day-to-day operations, including staff management, scheduling, logistics, and budgeting.
- Fostered personal growth, teamwork, and leadership skills in a safe, structured, and welcoming environment.
- Received stellar feedback from campers and parents for the high-quality, memorable experience provided.
- Collaborated with local organizations, safety coordinators, and volunteers to strengthen camp program, ensuring safety and quality.
Education
Bachelor of Science - Biology
Western Illinois University
Macomb, IL 08.2023 - 05.2024
Skills
- Customer Service, Crisis Management, Communication & Public Speaking, Cross-Functional Teamwork, Time Management, Inventory Control, Safety Compliance, Detail-Oriented Problem Solving
Certification
Certifications / Training: First-Aid & Safety Awareness
Timeline
Associate
TJ Maxx
04.2026 - Current
Employee
Ulta Beauty
09.2025 - 12.2025
Fine Dining Server Assistant
J. Fords Black Angus
09.2025 - 12.2025
Marketing Representative
Holiday Inn Club Vacations
06.2025 - 09.2025
Entertainment Costumer
Walt Disney World
08.2024 - 06.2025
Bachelor of Science - Biology
Western Illinois University
08.2023 - 05.2024
Hotel Receptionist and Front Desk Representative
Western Illinois University
08.2023 - 08.2024
Stylist
Maurices
04.2021 - 08.2024
Camp Co-Founder and Manager
Girl Scouts of America, Back to Adventure Camp
06.2019 - 07.2024