Abriella Gray
Kokomo,US
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
7
7
years of professional experience
Work History
Case Manager
Four County Mental Health
Kokomo, Indiana
04.2023 - Current
- Participated in professional development activities related to case management best practices.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Acted as consultant to community programs by interpreting regulations and policies.
Phlebotomist
Versiti Blood Center of Indiana
Indianapolis, US
11.2020 - 03.2023
- Determined donor eligibility by conducting screenings, interviewing potential donors, and obtaining medical histories.
- Drew blood from patients or blood donors.
- Labeled collected samples for testing.
- Used personal protective equipment correctly to protect co-workers and patients.
- Established and maintained positive work relationships with patients and staff to build trust and camaraderie.
BDC Representative
Button Chrysler Jeep Dodge Ram
Kokomo, US
03.2018 - 10.2020
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Assisted Consultants by answering phones, responding to guest inquiries, and providing information about vehicles and services during downtime.
- Explained the features and capabilities of offerings to customers to help them understand the products and get the most out of them.
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services and incentives.
Education
High School -
Kokomo High School
Kokomo, IN02-2019
Skills
- Medical screenings
- Specimen labeling procedures
- Medical office administrations
- Customer service and relations
- Business development
- Crisis intervention
- Care coordination
- Case documentation
- Client assessment
- Conflict resolution
- Team collaboration
- Patient assessments
- Staff education and training
Timeline
Case Manager
Four County Mental Health
04.2023 - Current
Phlebotomist
Versiti Blood Center of Indiana
11.2020 - 03.2023
BDC Representative
Button Chrysler Jeep Dodge Ram
03.2018 - 10.2020
High School -
Kokomo High School