ABRIELLA PEREZ
Summary
Results-oriented leader skilled in coordinating emergency responses and optimizing operations. Recognized for enhancing customer satisfaction through effective communication and problem-solving in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Dispatch Patient Transport
NYU Langone Medical Center
New York
11.2025 - Current
- Executed daily tasks to meet service objectives efficiently and effectively.
- Resolved issues through knowledgeable service, enhancing customer satisfaction.
- Organized responsibilities to prioritize urgent service needs promptly.
- Provided guidance to colleagues, fostering a collaborative work environment.
- Recognized by management for delivering exceptional customer service.
- Implemented creative solutions to complex problems, exceeding service expectations.
Dispatcher
Ambulnz
Brooklyn
08.2023 - 03.2025
- Dispatched ambulances and medical teams according to urgency and geographic location to optimize response times.
- Prioritized and answered emergency and non-emergency medical calls to ensure timely assistance.
- Utilized dispatch software and communication systems to coordinate effective responses.
- Coordinated with hospitals, law enforcement, and fire departments to facilitate effective emergency response.
- Delivered pre-arrival instructions and guidance to callers.
- Maintained detailed call logs and records for accuracy and accountability.
Emergency Medical Technician
AMR
New Rochelle
04.2020 - 09.2025
- Provided immediate medical care and life-saving interventions in emergency situations.
- Assessed patients' conditions, administered first aid, and stabilized individuals for transport.
- Operated and maintained emergency medical equipment, including defibrillators and oxygen delivery systems.
- Led in high-pressure situations, managing the scene and coordinating effectively with medical teams to optimize patient outcomes.
- Maintained composure under pressure, directing team members to ensure timely and effective patient treatment.
- Collaborated with paramedics, firefighters, and hospital staff to ensure seamless patient care.
- Acknowledged for reliability in supporting continuous patient care during shifts. and reliability, ensuring seamless shift transitions and continuous patient care.
- Maintained an outstanding attendance record, consistently arriving on time and ready for duty.
Store Manager
Family Dollar
The Bronx
01.2018 - 06.2024
- Supervised daily store operations and staff performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory levels and ensured stock availability.
- Coordinated staff schedules to meet operational needs.
- Trained new employees on store policies and procedures.
- Recruited, trained and supervised new employees.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer inquiries and complaints efficiently.
- Conducted regular audits to maintain store cleanliness and safety.
Education
Emergency Medical Technician -
Code One
Bronx, Ny03-2025
Medical Assistant - Medical Assistant
Allen School
Brooklyn, NY05-2019
General Equivalency Diploma -
Washington Irving
New York, NY06-2018
Skills
- Emergency response coordination
- Dispatch software proficiency
- Emergency equipment operation
- Patient assessment
- Crisis management
- Team coordination
- Problem solving and critical thinking
- Effective communication skills
- Time management strategies
- Dependable team player
- Flexible and adaptable mindset
- Customer service excellence
Accomplishments
- Maintained an outstanding attendance record, consistently arriving on time and ready for duty.
- Recognized for dependability and reliability, ensuring seamless shift transitions and continuous patient care.
- Often took the lead in high-pressure situations, effectively managing the scene and coordinating with medical teams.
- Known for remaining calm under pressure, directing team members and ensuring efficient patient treatment.
Timeline
Dispatch Patient Transport
NYU Langone Medical Center
11.2025 - Current
Dispatcher
Ambulnz
08.2023 - 03.2025
Emergency Medical Technician
AMR
04.2020 - 09.2025
Store Manager
Family Dollar
01.2018 - 06.2024
Emergency Medical Technician -
Code One
Medical Assistant - Medical Assistant
Allen School
General Equivalency Diploma -
Washington Irving