Layla McWhorter
Helena,GA
Summary
Adaptable 911 dispatch supervisor with a background in emergency response, caller support, and real-time coordination of police, fire, and EMS resources. Recognized for professionalism, attention to detail, and rapid decision-making. Focused on accurate documentation and efficient incident handling.
Overview
4
4
years of professional experience
Work History
911 Dispatch Supervisor
Telfair Wheeler E911
McRae, GA
03.2024 - Current
- Monitored 911 calls, radio traffic, and unit status to ensure effective coordination during active incidents.
- Coordinated police, fire, and EMS dispatch support across service areas.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Checked NCIC and GCIC databases for relevant information to assist in emergency response. for emergency response requests.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Obtained caller information promptly to ensure accurate documentation and response., read associated computer information and documented vital details in call tracking and assignment system.
- Resolved customer complaints professionally, contributing to high levels of service satisfaction.
Lead Customer Service Representative
Circle K
Milan, GA
05.2023 - 09.2023
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints, enhancing customer satisfaction.
- Resolved customer concerns with clear communication and calm problem-solving.
- Trained new team members on register operation, policies, and store procedures to ensure seamless onboarding.
- Executed cash, card, and loyalty transactions using point-of-sale system, ensuring accurate and efficient processing.
- Maintained clean checkout lanes, coolers, and store areas to support safety.
Education
Associate of Applied Science - Nursing
Oconee Fall Line Technical College
Sandersville, GA05-2029
High School Diploma -
Telfair County High School
Helena, GA05-2022
Skills
- Emergency police dispatcher certification
- Emergency response coordination
- Emergency protocols
- Regulatory compliance
- Operational oversight
- Incident report writing
- Call handling techniques
- Critical Decision-making
- Rapid decision making
- Attention to detail
- Computer literacy
- Time management
- Prioritization techniques
- Adaptability
- Teamwork and collaboration
- Communication skills
- Effective communication
- Listening skills
- Critical thinking
- Professional demeanor
Timeline
911 Dispatch Supervisor
Telfair Wheeler E911
03.2024 - Current
Lead Customer Service Representative
Circle K
05.2023 - 09.2023
Associate of Applied Science - Nursing
Oconee Fall Line Technical College
High School Diploma -
Telfair County High School